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HelicopterMain Discussion › Warranty from horizon hobbies
01-26-2012 07:47 PM  6 years agoPost 21
Nycatt

rrElite Veteran

New York

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That is very nice of Krysta to respond.....I sent Bill Baxter the Manager of Futaba Service several PMs a while back and NO RESPONSE. The worse thing you can do is ignore customers. I still love my Futaba radio and I can't hold it against them for hiring that type of personality.




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01-28-2012 02:47 PM  6 years agoPost 22
trackplate

rrNovice

MD

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HH
If all the venders in this country provided customer service like Horizon Hobby, lemon law lawyers would be out business...I can tell you they have a warranty and repair policy second to none..Sit back and relax, they will come thru for you...........

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01-28-2012 03:07 PM  6 years agoPost 23
patriot21

rrKey Veteran

Byron,MN

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Yep it can take time but they have the best service....I sent in a 9303 fm radion that was 5 years out of warranty....the board inside was shot.....they replaced it at no charge

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01-28-2012 05:01 PM  6 years agoPost 24
rfarmer2009

rrNovice

temecula ca.usa

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I sent a 20yr old JR second hand TX to HH,they reprogramed it and replaced the back-up batt. for the cost of the batt.,no labor, no postage. How do you do better than that

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01-28-2012 06:17 PM  6 years agoPost 25
imrerun

rrNovice

Houston , Texas

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Awesome service here
I agree with most
I have sent things to HH and had awesome service and experience too.
Although I wish I could say the same for Towers repair service.(Hobby services)
As bad as it gets
Horizon raised the bar from what I have had in dealings with them thus far
I hope they stay that good

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02-01-2012 10:47 PM  6 years agoPost 26
bbaxter

rrApprentice

Central Illinois

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Nycatt:

That is very nice of Krysta to respond.....I sent Bill Baxter the Manager of Futaba Service several PMs a while back and NO RESPONSE. The worse thing you can do is ignore customers. I still love my Futaba radio and I can't hold it against them for hiring that type of personality.

Nycatt
Please PM me with any issues. I will now respond.

Sincerely,

Bill Baxter, Manager
Futaba Service Center North America
3002 N. Apollo Dr. Suite 1
Champaign IL 61822
USA

Phone: (217) 398-0007
Fax: (217) 398-7721
Email: service@futaba-rc.com
Web: http://www.futaba-rc.com/index.html

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