I had Triple Play a few year back and had problems with the phone & computer. I knew of 2 other people back then with the same problem. The modem needs to be reset at times and the last time they changed the modem and the next day it died again. What made me switch was customer service, I had an older cable modem for internet only. The first time they allow me to change modems to get the computer back up and running. As for the phone, I had cell phones in the house. The next day I had the same problem and they had the balls to tell me they had to charge me for a second modem hookup. I ask WTF. You can't even get me service on the first modem and you want to charge me for a second one and you did that the other day. Long story short after speaking to the manager I was able to switch to the old modem to use the computer for my kids homework.
Went with Fios and never had any problems except now the cost. Triple play is offering a huge discount to bring back customers.
Just wondering if any one in Brooklyn currently has Optimum Triple Play and has no problems.