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HelicopterMain Discussion › zooms is amazing
09-05-2003 05:07 AM  14 years agoPost 1
Spencer K

rrVeteran

Phoenix, Az

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i just wanted to personally thank fatboy from zoomshobbies for great service that i will never forget. i brought in a defective set of TT blades which the leading edges were caving in. i was supposed to ship them to ace hobbies and wait 6 weeks for their next shipment, but i still went to zooms to see what they could do. i handed fatboy the blades he took a look at them, then handed me a brand new pair still in the package. i was shocked. i thought i would be stuck with these blades, but i was handed a new pair. zooms ate the $70 for those blades just to send me home happy, i couldnt resist letting everyone know.

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09-05-2003 05:34 AM  14 years agoPost 2
yankee

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Phoenix, AZ

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ive dealt with eric from zooms and i have to agree that they go far beyond the norm for customer service. they are great!

mark

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09-05-2003 10:23 AM  14 years agoPost 3
Thumbpilot

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Navan, Ireland

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That's good service. Do they do mailorder? Have they got a web site?

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09-05-2003 11:20 AM  14 years agoPost 4
mojojo

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Shrewsbury Massachusetts

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Thumbpilot,
A Link for Zoom's is nearthe top of the RR Home Page.
They have good prices and service.

Joe Miller

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09-05-2003 01:04 PM  14 years agoPost 5
Vertical Limit

rrApprentice

Pennsylvania

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That is good service and the way it should be but always isn't.

Don't sweat the $70 bucks, Zooms will send them back and restock with a replacement pair. Still good service.

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09-05-2003 05:49 PM  14 years agoPost 6
Gary Jenkins

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Nowhere, US

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They may get thier money back, but they still have put the effort into returning the blades for credit. They also made the customer happy.

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09-05-2003 09:09 PM  14 years agoPost 7
icleanwater

rrVeteran

Boise, ID.

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SceaduFan

Eric is no longer with Zooms, he's at HeliHobby now.....

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09-06-2003 04:18 AM  14 years agoPost 8
Spencer K

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Phoenix, Az

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09-07-2003 09:29 PM  14 years agoPost 9
Spencer K

rrVeteran

Phoenix, Az

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no they cannot send them back. they called able at ace and he said they wouldnt take the blades back.

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