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Castle Electric Components
› Castle Long repair times
08-14-2010 05:57 PM  7 years agoPost 1
davidald

rrNovice

Kennesaw, GA

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Why can’t Castle creations ship out a repaired item or replacement item faster than 3 weeks plus. On July 12th I sent in a repair request for my ICE 80HV. On the 13th after receiving my order# 2131-6461-2323 I sent the ESC to them 2nd day air so they could get it turned around faster. On the 22nd I received an email saying that it was received and would take 3 weeks or so to repair or replace. (This was a little frustrating to me because I am grounded until I get a working ESC) on the 10th of August I asked if I could swap it with the ICE 120HV and pay the difference so I could get up in the air faster. After receiving an email on the 12th saying they cannot make the swap/upgrade I was informed that the wait time is about 3 weeks just because they had to push back build times on this controller. So now it will it will be September before I can start flying again. I do not understand what the problem is when I can still order from many online retailers? I think Castle creations need to make their existing customers there first priority.

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08-14-2010 08:36 PM  7 years agoPost 2
twguns

rrVeteran

Indianapolis, IN

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One thing that may be causing abit of a delay is them moving their company to a larger facility and then getting set-up to be "back in full swing"...

bigTim

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08-14-2010 11:28 PM  7 years agoPost 3
sewerfly

rrApprentice

el cajon CA USA

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Wow down time like that and i could forget how to fly

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