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HelicopterRadio - Hitec Aurora › Anyone get good support from Hitec??
08-11-2010 02:30 AM  7 years agoPost 1
kanok1

rrNovice

Windy City Chicago

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I sent my servos in and they sent me an auto responder on 7/20. Hitec stated that the turn around time should be about 5 days... Well, it's been over 20 business days and NO response.

I sent them an email on day 10 asking for a status update as well as calling them on several different occasions and always getting a VM.

Honestly - I'm P.O. right now. Please calm me down... Summer is coming to an end and I am grounded!

Did anyone ever deal with Hitec repair department?

Grrrrrrrrrr

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08-11-2010 05:16 AM  7 years agoPost 2
dkshema

rrMaster

Cedar Rapids, IA

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7/20 to 8/10 is NOT more than 20 business days, unless you count Saturdays, and most places DON'T. It's sixteen, and unless you mailed the package REAL EARLY on the 20th and the Post Office immediately put it on a truck and started driving, you're down to 15 business days.

They are in California, you're in Chicago. Figure 4 days shipping each way, if sent by mail, That would get you down to 7 business days, assuming the package gets delivered real early in the day.

I don't see a lot to worry about at this point.

-----
Dave

* Making the World Better -- One Helicopter at a time! *

Team Heliproz

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08-11-2010 05:38 AM  7 years agoPost 3
TT2

rrApprentice

Nakhonsawan Thailand

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I've dealt with Hitec repair on many occasions and they were always pretty quick. That was many years ago...got tired of dead servos in my planks and quit using Hitec.

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08-11-2010 01:00 PM  7 years agoPost 4
dicharry

rrApprentice

Franklinton, LA

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In my opinion their service is excellent and turn around time is as good as anyone in the business.

When people fear the government you have tyranny, when the government fears the people ,freedom

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08-12-2010 12:18 AM  7 years agoPost 5
kanok1

rrNovice

Windy City Chicago

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Hitec finally replied today. It shipped out on 8/2. I just wish that they would have provided a tracking #.

We'll see how it goes. I'm just glad to finally get my tail servo back so I can fly my 450!!

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08-12-2010 12:20 AM  7 years agoPost 6
kanok1

rrNovice

Windy City Chicago

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dkshema

7/20 was when they sent me an automated email stating that the servos were already received.

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08-17-2010 09:30 PM  7 years agoPost 7
Justin Stuart (RIP)

rrMaster

Plano, Texas

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My experience with Hitec has been very good, but this summer they have been very busy for some reason. There must be a lot of people flying (and crashing) Hitec now. You can always call them if you want to know where your electronics are in the repair process. They are very nice on the phone.

Avant RC
Scorpion Power Systems
Thunder Power RC
Kontronik Drives

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HelicopterRadio - Hitec Aurora › Anyone get good support from Hitec??
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