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HelicopterRadio - JR DMSS › Where can I get my rear case for my 12X
05-31-2010 05:45 PM  7 years agoPost 1
Tommy8275

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Mount Juliet, TN

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Need help how to contact order the rear case for my JR12X directly from Japan. I got this radio from a friend who bought from oversea, sent to Horizon they sent it back without fix or replace since this radio was purchase on oversea.

Tommy K

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05-31-2010 06:11 PM  7 years agoPost 2
Justin Stuart (RIP)

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Plano, Texas

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Go to the official JR website and contact them in Japan.

http://www.jrpropo.co.jp/eng/

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06-02-2010 07:14 PM  7 years agoPost 3
Tommy8275

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Mount Juliet, TN

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I did contact JR in Japan all I had is the message with the Japanee language. I tried to email them but there is no links

Tommy K

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06-02-2010 10:14 PM  7 years agoPost 4
helicoop

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North West Ohio

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Did you try Radio South?

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06-03-2010 12:35 AM  7 years agoPost 5
Tommy8275

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Mount Juliet, TN

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I did call Radio South, but they dont have part to replace ( Rear Case)Horizon wont distribute to them

Tommy K

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06-03-2010 12:38 AM  7 years agoPost 6
mdu6

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Montreal

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I would say go thru http://www.rcjapan.net

That speak english and should be able to get you the part you need.

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06-03-2010 01:42 AM  7 years agoPost 7
TMoore

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Cookeville, TN

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Tommy,

Call John Adams at Horizon and ask him to sell you the part. NO MATTER where the TX came from there is no reason not to sell you parts. Parts are parts.

If that doesn't work, call JR Propo in Japan, get to the switch board and ask for Mooney Takamura.

TM

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06-03-2010 03:44 AM  7 years agoPost 8
Justin Stuart (RIP)

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Plano, Texas

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You're looking for the plastic door that covers the battery, right?

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06-03-2010 08:38 PM  7 years agoPost 9
Tommy8275

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Mount Juliet, TN

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Yes I do. (plastic door that covers the battery)

Tommy K

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06-03-2010 08:40 PM  7 years agoPost 10
Tommy8275

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Mount Juliet, TN

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TM. I talk to one of those tech they told me they cant sell to me because I got this radio from oversea

Tommy K

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06-03-2010 09:33 PM  7 years agoPost 11
Justin Stuart (RIP)

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Plano, Texas

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Why don't you call Horizon back and tell them you want to buy a new 12X battery door because yours is broken but you don't have time to send the radio back because you have competitions to fly in all summer?

(Just don't mention where you bought the 12X).

If this doesn't work, then one of us will have to call Horizon and tell them the same thing. When my antenna broke, they would not sell me a new antenna but rather told me I had to send the radio in. This happened in the winter so it was no big deal. but I wouldn't want to send the radio in now because it is summer. They have got to sell you a new door.

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06-03-2010 10:52 PM  7 years agoPost 12
TMoore

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Cookeville, TN

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TM. I talk to one of those tech they told me they cant sell to me because I got this radio from oversea
It doesn't matter where you bought the radio from, Horizon can't deny you the RIGHT to buy repair parts. I've seen too many Japanese and Korean companies with sales offices here in the US try that crap and they lose in court every time. It doesn't work for US distributors of Pacific Rim products either.

What happened to Horizon's vaunted service? What happens if a person in the US Armed Service buys a radio in Japan while they are stationed over there? When they come back to the States does that mean that they now have to send the radio back to Japan for service. This is nonsense, it's just another US company trying to protect their turf over a nothing part.

Tommy, you have plenty of money, run over the radio with your truck and claim it on insurance. At least the insurance company will pay up or AMA insurance. I'm not sure this is worth your time.

TM

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06-03-2010 11:35 PM  7 years agoPost 13
Tommy8275

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Mount Juliet, TN

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TM they already denied my service request last month they even ship back my radio I offfer them more money all they said NO CANT DO. They told me they have all parts for my 12X in stock but cant replace or service for me. I asked them to have my radio check up to making sure that everything ok but they turn me down. They told me I have to deal with oversea. I think my 12X working find now just dont have a battery door I can use with the beat up rear case. All I need is the battry door. I will contact Horrizon once again hope they sell me just the battery door.

Tommy K

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06-03-2010 11:48 PM  7 years agoPost 14
Tommy8275

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Mount Juliet, TN

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Just talked to Horizon Tech couple mins ago they dont sell this door separately this have to be done by service tech to replace for and they mention they dont replace or service any items or radio from oversea at all. I told them I'll have a compitation coming soon like next week they told me sent the radio back after compitation over if my radio was purchased in US LOL . Sound like a dead end.

Tommy K

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06-04-2010 01:43 AM  7 years agoPost 15
twguns

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Indianapolis, IN

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Tommy, you have plenty of money, run over the radio with your truck and claim it on insurance. At least the insurance company will pay up or AMA insurance. I'm not sure this is worth your time.
And then buy Futaba!

bigTim

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06-04-2010 02:37 AM  7 years agoPost 16
Justin Stuart (RIP)

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Plano, Texas

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Is the radio a DSMJ version of the 12X? Look on the module on the back. Does it say "DSM2" or "DSMJ". This is really upsetting me. Horizon has such good service.

Why again can't you send it to Japan to have it serviced? That would seem like a good idea, don't you think?

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06-04-2010 04:25 AM  7 years agoPost 17
Tommy8275

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Mount Juliet, TN

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It said DSM2 just talked to JR Propo in Japan they asked me to email to them hopefully they help to get my rear case and battery door. I wouldnt mind to pay for less than $200. I want this radio as new

Tommy K

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06-05-2010 02:49 PM  7 years agoPost 18
Tommy8275

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Mount Juliet, TN

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If I send to Japan for service it will take month or even longer up to two month. Thats why I rather pay for part and have my own replacement. Lets see what JRpro in Japan say hopefully turn out good

Tommy K

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06-05-2010 03:01 PM  7 years agoPost 19
Justin Stuart (RIP)

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Plano, Texas

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Maybe you could just send it to them in the winter? 2 months is a long time to be without a radio.

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06-16-2010 05:50 AM  7 years agoPost 20
Tommy8275

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Mount Juliet, TN

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Got my rear case and battery door yesterday now everything look new and ready to use

Tommy K

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HelicopterRadio - JR DMSS › Where can I get my rear case for my 12X
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