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HelicopterMain Discussion › In the spirt of customer service
12-28-2009 09:42 PM  7 years agoPost 1
dhc8guru

rrApprentice

Fort Worth, Texas

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I crashed my heli back over Thanksgiving. Lost signal on the downside of a loop or so it seemed. I fixed the heli but the two year old spektrum receiver had an intermittant light when I powered it back up. I sent it back to Horizon for repair, clearly stating the receivers age which was out of warranty. Horizon sent me a new one and said it was being replaced in the spirit of customer service.
How awesome is that! You gotta love customer service like that.

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12-29-2009 01:21 AM  7 years agoPost 2
Justin Stuart (RIP)

rrMaster

Plano, Texas

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This is why I sold all of my Futaba stuff. Horizon rocks!!

Avant RC
Scorpion Power Systems
Thunder Power RC
Kontronik Drives

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12-29-2009 01:38 AM  7 years agoPost 3
David Blain

rrKey Veteran

Mt. Dora, Florida (USA)

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Horizon's service is second to NONE!
I have had several small "issues" and they addressed them and sent me back the product...
Now THAT's WHY I FLY JR PRODUCTS!

David Blain
T.O.R.C.H.S. Orlando Member

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12-29-2009 02:01 AM  7 years agoPost 4
Justin Stuart (RIP)

rrMaster

Plano, Texas

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You've got to feel sorry for all of those Futaba fliers who just don't know. They say, "Oh, it only cost me $75 to get my TX fixed". But little do they know, Horizon fixed my TX for free and even paid for the return shipping.

Avant RC
Scorpion Power Systems
Thunder Power RC
Kontronik Drives

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12-29-2009 02:31 AM  7 years agoPost 5
Dagigalo

rrApprentice

Buffalo IA. USA

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Hope I have the same luck. I have a AR7000 with a split antenna wire and wont bind. I plan on calling them tomarow. I hope its atleast not that pricy.

Gravity SUCKS!!!!!

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12-29-2009 03:02 AM  7 years agoPost 6
chopper_crazy

rrElite Veteran

Delphos, Ohio

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Gotta love Horizon, I know I do

It's a complex, costly, glow powered anti-gravity machine!

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HelicopterMain Discussion › In the spirt of customer service
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