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HelicopterRadio - Spektrum DSM › Special Thanks to John Adams and Horizon Hobby
09-01-2009 10:40 PM  8 years agoPost 1
Quicktoy

rrApprentice

Sarasota, FL USA

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All I have to say is WOW to the customer Service I received from Mr. Adams. I bought a second DX7 a few months back for my Dad and was having issues of brown outs while flying after I put a lipo receiver pack in it. Sent it in, They repaired the voltage regulator, sent it back but still had problems. Sent it back in, and guess what, I got a brand new DX7. On top of that I sent in a servo and some receivers and all were warrantied. I'm glad we have companies and customer service reps like this in our hobby. Thanks so much

Srimok X2, Avant Aurora, Trex 700 Suzi Hans, 700 LE, 700 FBL, Trex 450 Pro X2, HC500, $50 Gaui 425

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09-01-2009 11:03 PM  8 years agoPost 2
Nelson J

rrApprentice

Canada

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I had the same service when I had a bad JR9303 72Mz, I got a brand new 9303.

Bit by Bit

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09-02-2009 12:08 AM  8 years agoPost 3
aviation

rrVeteran

Quebec Canada

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Customer Service

I got the very same treatment with regards to my 12X and a 7100 receiver. There is no finer service anywhere.

aviation

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09-02-2009 12:24 AM  8 years agoPost 4
thtoyman

rrKey Veteran

Gone ,Flying.

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Hope they do me good. I'm still wait on a rx I send in.

4 weeks now

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09-02-2009 12:27 AM  8 years agoPost 5
Quicktoy

rrApprentice

Sarasota, FL USA

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dont stress they sent a ton of people to ircha and I had to wait until they got a new shipment in. just call them and do a follow up

Srimok X2, Avant Aurora, Trex 700 Suzi Hans, 700 LE, 700 FBL, Trex 450 Pro X2, HC500, $50 Gaui 425

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09-02-2009 12:39 AM  8 years agoPost 6
wthford

rrVeteran

Monticello, Illinois

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what's Adams got to do with it? He's in R&D, not customer service or repair. Heck of a nice guy.... lots of fun to fly with. But last time I checked, he's one of the "higher ups" at Horizon. I'll have to ask him next time I See him at the field. Last time I saw him, he was showing me a prototype gyro he was working on. That was about the end of last summer. Did you send it to his attention?

How can I soar with the Eagles when I work with turkeys??

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09-02-2009 01:14 AM  8 years agoPost 7
TaleGunner

rrElite Veteran

Deer Park WA

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Horizon is AAA++++ I sent a gyro I crashed in to be checked and a tail servo I striped the gears on and they repaired the servo and checked out the gyro and sent them back no charge.
There is no better service out there

CRASH! GLUE! REPEAT!
Spectra-G, Ion X-2

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09-02-2009 01:16 AM  8 years agoPost 8
Quicktoy

rrApprentice

Sarasota, FL USA

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what's Adams got to do with it?
I put up a post when I originally had the problems of the brown outs and he immediately contacted me and has taken care of my problem and stayed in contact with me the whole time

Srimok X2, Avant Aurora, Trex 700 Suzi Hans, 700 LE, 700 FBL, Trex 450 Pro X2, HC500, $50 Gaui 425

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09-02-2009 01:18 AM  8 years agoPost 9
helidevil

rrElite Veteran

Brunswick, ME

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+10000

for the quality service!

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09-02-2009 01:33 AM  8 years agoPost 10
wthford

rrVeteran

Monticello, Illinois

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Oh. I get it. He is one of the few that watches RunRyder regularly. He's a heli guy. He can "Git er Done" too.

How can I soar with the Eagles when I work with turkeys??

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09-03-2009 12:53 AM  8 years agoPost 11
thtoyman

rrKey Veteran

Gone ,Flying.

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any one know hes user name?I like to pm him.

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09-03-2009 02:54 AM  8 years agoPost 12
wthford

rrVeteran

Monticello, Illinois

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Adams

How can I soar with the Eagles when I work with turkeys??

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HelicopterRadio - Spektrum DSM › Special Thanks to John Adams and Horizon Hobby
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