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HelicopterOff Topics › LHS or Internet?
11-28-2007 08:49 PM  9 years agoPost 21
jrvander

rrVeteran

Camp Foster, Okinawa japan

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Absolutely!

I have no issue at all with paying extra for service, technical advice, etc. Plus there's the added benefit of being able to look at the part upclose, turn it over in your hand, compare it to other stuff, etc. That's what you can't get on internet sites. I'm going to Singapore in a week for business, check out the pictures of this shop: http://shop.rotor.com.sg/content/shop-gallery.asp

Does that make you drool or what?! Sure I'm going take a bath on the currency exchange rate, but I know I'm walking out of there with a few hundred in parts because I can paw my way through the displays and select that special something for that special someone(me).

HRCH said price is not everything and there were three options for the LHS: price, service or selection, but you can't have all three. I would love to keep buying from a LHS, but when you're getting dumped on every visit, it gets old fast. So, I guess it boils down to this; if you're lucky enough to live near a LHS that is worth a damn, support it! Otherwise it's Tower or whoever has the best price and best shipping. Sucks.

- Jon

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11-29-2007 07:04 AM  9 years agoPost 22
HRCH

rrNovice

Hillsborough, NJ

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Thank-you for those of you who still believe in the quality of a Local Hobby Shop.

To all my fellow Rc Heli guys. It's comforting to know how many people still believe in the quality service of a local hobby shop. I understand that some hobby shops have left a bad taste in people's mouth. I remember a time when I needed that common clutch for my HPI Savage truck, my local hobby shop did not have one. It was frustrating. I ended up driving an extra 30 minutes to go to the next hobby shop. I did not mind paying a little bit more. I bought all my RC cars at a LHS. I was treated well.

We have had customers who are more concerned about getting the lowest price than receiving our well known customer service. That's ok, we dont live in a perfect world. I will still give them our best price. What about the service, well that comes standard with every heli purchase. But, it's our policy not to match on-line stores if it puts our business in a loss or a break even point. We can't survive breaking even. The customer will gain so much back just from buying their car or heli from us.

Our car guys also get great service. We offer free engine start up on nitros. Free one time labor crash repair within 30 days providing the main chassis is not bent in anyway. Free tech support. Lifetime reduced labor. We will also help the customer deal with the manufacturer for warranty related issues should they ever need it. Can an internet store do that?

The internet can be great for information. I got a lot of info from the web. Still, with all the info I still could not properly set up a heli on my own. My now good friend has taught me everything I know. I will never forget it was one of my customers who is now one of my most trusted friends, that taught me something that no on-line place could have ever done. With that knowlegde we have shifted our once 90% car store to a well stocked Align heli store. We still do cars, but lately, helis has been the biggest winner. Our best selling brand is E-Flite, followed by Align. How do you thank someone who took the time to show me all I know about helis and with that knowledge I was able to grow our family hobby shop? You should ask him that question. I asked him not to ever let anyone know. But, I will let him post it hear if he is reading this post. Lets just say it could tick and even toc and give off some cool vibes if he wanted it to.

Oh, that Dreaded "Planker" word. You can call their planes "planks" But I was told by an airplane guy that airplane guys don't like to be refered to as "plankers" It's derogatory. Mutual respect for all, it really works!

Thanks,

HRCH

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11-29-2007 08:21 PM  9 years agoPost 23
TONYVAL

rrApprentice

Keyport, NJ - USA

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Hey HRCH
Thanks for all of the contributions here!

Funny, I was in Arizona this week, and had a free morning. I needed a set of Dubro HD servo arms, could not find them near home (in NJ) so I was ready to order them online

Just on a whim, I went into Royal Hobbies in Chandler Arizona, and he had them in stock.Nice people, and a very nice store.

I do prefer meeting new people with sinilar interests over ordering online. Its just the occasional Jacka$$ that forces us online to buy our stuff!

Anyway, why not PM your shop name (or post it if you like), and if I am in the area, I'll pop-in

Thanks again

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11-29-2007 08:34 PM  9 years agoPost 24
maxpower097

rrApprentice

none

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Trust me I'm all for instant gratification, but just too many of us have no where to go. And when we do it usually a huge waste of time. I'm glad there are some good shops around. I would have givin anything when I was learning just to have someone to ask a simple question. But since I didn't I had to teach myself. Worked out ok though. Really for all the LHS owners out their. Concentrate on service and product knowledge. Thats really whats driving the heli guys to the net. If it were the prices we wouldn't be in this hobby.

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11-29-2007 11:03 PM  9 years agoPost 25
MasterCrasher

rrApprentice

Not sure.

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HRCH

Like you said, a hobby store can give expertise help where an internet store can't, however most hobby stores don't give out much help. At my LHS they have the knowledge but would rather fly the simulator or just stand around and bs but when someone needs help they run the other way.
Its nice to see you chose to help your customers, its a rare thing these days. The internet, clubs and magazines is where most people are getting their help these days, especially clubs and fields.

The days of the hobby stores that CHOOSE NOT TO DO INTERNET SALES are going the way of the TV repairman. If you want to be successful you need to learn to adapt.

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12-05-2007 09:03 PM  9 years agoPost 26
Pistol Pete

rrProfessor

Seffner, FL

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HRCH...thanks for taking time to post the scoop...sure wish you were in Hillsborought "county" Florida

Maxpower...been to Art hobby shop in st pete?

~~Enjoying the hobby one flight at a time~~

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12-10-2007 03:14 PM  9 years agoPost 27
TONYVAL

rrApprentice

Keyport, NJ - USA

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Hello Everyone
I was just rifling through my wallet, and came across a business card from the guy that got me started on this

Again, not trying to bash anyone, just make our community aware of my bad experience, and see if they have had similar experiences.

Turns out the shop is called Chamion Hobbies in Lyndhurst NJ. I originally put XTREME RC, because thats what is printed on the register receipt from my purchase (and subsequent return)

Thanks again for all the posts!

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