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HelicopterMain Discussion › Having problems contacting CSM Ltd
09-13-2007 03:23 AM  10 years agoPost 1
heli_headcase

rrKey Veteran

Hovering around​Atlanta

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Has anyone here been successful in contacting Colin or Wendy at CSM in the last several weeks? It's not 'life or death' but I've had some technical questions and don't know why there's been no response.

I emailed to the tech email address - tech@csm-ltd.co.uk - a number of times, no replies, bounced mail or anything.

Sent a message to their distributor, sales@rcmodels.org, same thing, nothing. Guess I could call via phone but I'd think email would work as good as anything in today's electronic age.

Has there been some catastrophic event there that's cause the shop to close down?

Thanks


HHC

So many heli's - too little time...

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09-13-2007 05:07 AM  10 years agoPost 2
ez2bgman

rrElite Veteran

N'awlins, LA

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What type of technical assistance do you need? You could always post your question in the "Radio-Servo-Gyro-Gov" forum.

Gary
Hot Girlz in da gallery

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09-13-2007 05:37 AM  10 years agoPost 3
heli_headcase

rrKey Veteran

Hovering around​Atlanta

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Thanks but my communications with CSM is not of a nature where RR can answer questions. The contact is slightly more personal than simply needing help in setting up a gyro or similar.

Back to my original question: Has anyone here been successful in contacting Colin or Wendy at CSM in the last several weeks?

Thanks


HHC

So many heli's - too little time...

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09-13-2007 08:34 AM  10 years agoPost 4
Diamondd1968

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Rochdale,​Lancashire, England

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I spoke with Wendy last friday. Are yousure you have the right number?

Dave Dunphy
Diamond Helicentre Ltd

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09-13-2007 08:40 AM  10 years agoPost 5
heli_headcase

rrKey Veteran

Hovering around​Atlanta

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She's alive!

Hi Diamondd1968,

Good to know the company is still up and kicking. As I stated in my first post I tried emailing only. No point in calling from here, the States. Email should be good enough and I posted the addresses used. Does the 'tech' addy look correct? It should be as it was copied right off the CSM site contact page.

So why don't CSM reply

Cheers


HHC

So many heli's - too little time...

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09-13-2007 10:45 AM  10 years agoPost 6
atmt37

rrNovice

Dorset. UK.

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You could try PM'ing him through RR

http://www.runryder.com/member.htm?...fo&userid=24307

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09-13-2007 11:01 AM  10 years agoPost 7
Diamondd1968

rrApprentice

Rochdale,​Lancashire, England

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Just spoken with Jane at RC models. She is going to ask Wendy to check her emails and deal with it asap. If you can tell me your proper name I will pass it on to them for you.

Dave Dunphy
Diamond Helicentre Ltd

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09-13-2007 01:05 PM  10 years agoPost 8
3D Heli Ireland

rrVeteran

Ireland

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Hey heli_headcase

Fell free to drop me a PM with your problem and I will see if I can help out, it's kinda part of the job, you know.

Skookum Robotics,Sav�x, Motors and Servos,Optipower,SwitchGlo,CML st

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09-13-2007 02:40 PM  10 years agoPost 9
heli_headcase

rrKey Veteran

Hovering around​Atlanta

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Thanks all...

You could try PM'ing him through RR
Did that months ago. Colin is seemingly no longer an active visitor to RR. The PM I send him went unread for many weeks and I just recently canceled its tracking.
If you can tell me your proper name I will pass it on to them for you.
Thanks! It's Steve Poretz. I can't help but wonder if my messages are being dropped into a spam-filtered folder at their end or something.
Fell free to drop me a PM with your problem and I will see if I can help out, it's kinda part of the job, you know.
Thank you very much for the offer of help but currently the problem is I can't contact Colin via email

I'll be away from the PC for a few days starting today so if anything interesting happens here I won't know about it for a while.

BFN


HHC

So many heli's - too little time...

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09-19-2007 10:54 AM  10 years agoPost 10
heli_headcase

rrKey Veteran

Hovering around​Atlanta

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Contact Made!

Seems CSM couldn't get their message back to me due to their mail bouncing back. This is starting to get annoying as CSM aren't the only company experiencing this issue with my Internet Provider (Comcast).

Anyone else here with Comcast HS cable service that can claim to have had email issues? I'd like to find a simple fix other than to go with DSL or other provider.

Thanks


HHC

So many heli's - too little time...

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09-19-2007 11:18 AM  10 years agoPost 11
Yug

rrMaster

UK. Herts

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Bloody spam is clobbering many servers at the present time

Vegetable rights and Peace

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09-19-2007 12:16 PM  10 years agoPost 12
dialarotor

rrElite Veteran

Traverse City,​Michigan

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I did send Colin a PM several weeks ago, and normally Colin is very quick to reply and most helpful always. Anyway, no reply for several weeks and finally, Wendy did answer my email. I do hope all is well there, my CSM gyros are working for me.

RapRexSynLog Pilot

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