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HelicopterMain Discussion › Starting a hobby web business, advice wanted!
09-11-2007 02:36 PM  10 years agoPost 21
RunNoob

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Canada

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So basically if I don't have something in stock, and it takes 4-5 days for me to get it in stock and THEN ship it out, nobody will want to wait?

i guess it depends on the item being purchased, meaning someone won't mind waiting a few days longer to get a kit, but a part they need to fly they would want ASAP.

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09-11-2007 03:00 PM  10 years agoPost 22
R0XoRiZoR

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Austin, Texas - US

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Nah... if you don't have it in stock, and it takes you a few days, i would probably keep my order with you anyways.

I order stuff online all the time, only to have a "estimated" shipping date to be 4-5 days out anyhow.

Tower... for example.

I buy from the small biz owners anyway... modefos for example, as i know they need the biz, and the quality of service always surpasses the big boys.

A few days wait for me.. isn't a big deal. If i wanted it NOW, i would go to my LHS. If i want a DEAL, then i order online.

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09-11-2007 03:11 PM  10 years agoPost 23
BJames111

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San Diego,​California

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The problem with waiting for you to get an item in stock and then ship it, is that the customer could also order it from someone who has it in stock..

It's do able, and good luck.

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09-11-2007 03:20 PM  10 years agoPost 24
RunNoob

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Canada

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yeah that is probably THE biggest sticking point for me now.

For me personally, when I am excited about a new kit/accessory, sometimes I just want it *now*.

I ordered a kit online once on a Wed., and I was kinda upset that the item didn't ship till Friday (seeing as they had it in stock). I guess I would have reacted totally different if they gave me an expected ship date and arrival time.

Like someone else said, it is all about communication (many sites say below a product 'ships in 2-3 days' or whatever.

Timeline for out-of-stock products:

Someone orders on the weekend, I make the order on Monday, get the product on either Thursday/Friday and ship it out ASAP, so it would take 1-4 days to arrive depending on the location.

That means an order on would take a good 6-10 business days to arrive.

Seems pretty long seeing as other online stores stock ALLOT and can get it too you in 3-4 days.

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09-11-2007 03:21 PM  10 years agoPost 25
RunNoob

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Canada

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R0XoRiZoR

>>I order stuff online all the time, only to have a "estimated" >>shipping date to be 4-5 days out anyhow
By that you mean arriving in your home in 4-5 days or actually being shipped in 4-5?

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09-11-2007 04:05 PM  10 years agoPost 26
Two Left Thumbs

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Houston, Texas - USA

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Three words:

Website website Website!!!

Of course the shipping has to be fast, and good customer service in case of issues, but if you put together a first class web site you will be way ahead of the game.

I have purchased from 8 or more online shops. Some are so difficult to navigate, I go to them last.

Make your web site organized, logical, good search, clear photos, and correct descriptions of each part. Check out should be eeeeeaaasy, with fast, informative email updates after placing the order. Give me an nice printable form of the invoice too

Consider package deals. Someone buying a charger might also want a few batteries. Create a package buy the charger, get 10% off on the packs, etc. Some of the packages are too rigid.

Starting a business is tough, don't do it unless you think you can be better than the existing vendors.

Good luck!

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09-11-2007 04:38 PM  10 years agoPost 27
mjsb

rrApprentice

Laredo, TX

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RunNoob,

my suggestion is you need to offer something different than the rest. You need to search for your differenciator and stick to that. Maybe you become the best in certain line or brand and you all the parts and knowledge, or maybe you give always free shipping.....I do not know.

But at the end you need to think...."why they will buy from me when there are 50 online stores out there?"

Remember that the online businees is also a "recommendation business"....if you give something extra, the word will spread very quickly.

I do not say is easy, but IMHO is the only way a new business can succeed in the already crowded market.

--------------------------
If life turns its back on you....then grab it by the buttocks!

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09-11-2007 04:45 PM  10 years agoPost 28
Slipknoter

rrApprentice

London UK

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I run my own e-commerce online shop, selling diecast aircraft (visit my homepage) and its never really worked that well, I have made some profit, but not a lot. Advertising is the key to something like this, and also lots of links.

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