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HelicopterFuel-Helicopters New or Limited ActivityRJX Hobby › The rest of the story. Please Read
08-11-2007 11:41 PM  10 years agoPost 1
Rustykfd

rrNovice

Washington State

My Posts: All  Forum  Topic

This is the story the way I remember it.

TC (the new owner) I hope you have better luck with this ship than I did.

Here goes:

The kit was received with a broken clutch bell. RJX replaced it.

I called and asked about the tail heavy problem, we discussed how to solve it, this is called product support. I ordered the CF boom.

The original tail belt was full of air pockets and was cracked in 7 or 9 places. RJX replaced it with another in similar condition. RJX replaced it again, Having "never seen this problem before".

The main gear stripped while in a hover. I replaced it, could have been my fault.

The clunk line broke after 5 flights, my fault I should have known better than leave the stock one in there.

The auto hub locked up on the 6th flight. I called RJX and RJX offered to send a replacement. RJX called back 30 minutes later and offered to take back the kit, and send me a new one. He said he didn't want this kit on the street, something is wrong with it". I asked if RJX would wait till the Xtreme comes out and credit my money towards that, RJX agreed. That was the end of March.

We made a deal.

Rusty of RJX gave me his word.

That is worth nothing to Rusty of RJX.

Fast forward 3 months........

A box shows up from RJX. My wife calls and tells me. I think great, new heli to try out. I work all night at the firehouse, come home open my new box and BAM this isn't what RJX promised, maybe Rusty made a mistake, I call RJX and Rusty sticks it to me, "you signed for it, it's yours now" WTF....... if he had called or emailed it would have been different, I would have understood. Rusty of RJX didn't have the decency to explain the situation, he just assumed that it would be ok. This is not the customer service I came to expect from RJX. This is not ok.

I sent the new kit back.

I am disappointed.

RJX had that heli longer than I did, and if RJX had any successful flights, RJX probably have more time on it than I did.

Rusty, I did nothing but promote your product in a positive light. I helped you keep the forums active. The heli flies great, I told lots of people about that. I just couldn't keep the darn thing in the air, until now I have not advertised that fact.

I thought your support was top notch till you tried to force my hand.

You would not want to be treated this way.

Rusty has sold this defective POS heli to an unsuspecting individual and returned the $500 in proceeds to me. Wow, what a way to make things right, just pass on the problems to someone else.

I will never do business with this company again.

I wish I didn't share first names with this guy.

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08-12-2007 12:35 AM  10 years agoPost 2
chase

rrApprentice

Oklahoma city

My Posts: All  Forum  Topic

First off the new owner new the history about this heli. As did everyone else that bidded on this heli.

Plus if the new owner is not happy with this heli I will trade him for my one of a kind custom hurrican. And there are plenty of people that knows mine flys extreamly well.

Oh and for yall that are wondering I have nothing to do with RJX I am just another forum owner and supporter of RJX.

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08-12-2007 02:56 AM  10 years agoPost 3
Rustykfd

rrNovice

Washington State

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I hope he did know what he was getting into.

You and Rusty have very similar and very poor grammar and spelling. Are you sure your not one in the same?

I am sure most will agree this wasn't the right way to solve the situation.

My beef is about Rusty's integrity. He has none.

The Heli flew well, except for when it was broken. It was usually broken. I could not trust the Hurrican, and would never endorse the Heli. I got 6 flights on this kit before RJX asked me to send it back.

This Kit is a shameless copy of the JR Airskipper. Hell, even the instructions were copied, that is an AS50 in all of those pictures not a Hurrican.

If you want a real one, buy the JR.

The Hurrican is a cheap imitation that doesn't taste very good.

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08-12-2007 03:28 AM  10 years agoPost 4
chase

rrApprentice

Oklahoma city

My Posts: All  Forum  Topic

Again everyone is allowed there own thoughts. Yes I have poor grammer and spelling. But I do not use my spelling or grammer to make money. And no I am not Rusty. My name is Justin, site owner of rchelipit.com.

Yes it is built like the A.S But I dont know who came out first.
I have flown both and I feel the hurrican has more responce than the A.S. Its lighter and performs better in fff.

But then again this is only my thoughts between the two.

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08-12-2007 06:35 AM  10 years agoPost 5
Foxden

rrElite Veteran

Port Charlotte, FL.​USA

My Posts: All  Forum  Topic

Just a quick note regarding the heli in question, I had discussions with Rusty @ RJX about the clutch bell, belt, and auto hub and we were truely surprised that this was the case with this one heli, I've been flying our Hurrican since last October and have not expierianced any problems with the quality of the kit, I also had the oportunity to Fly Rustykfd's heli after the Autohub was replaced and the heli flew fine. The new owner is very pleased with the heli and RJX of USA has agreed to stand behind the product.

Clyde Fox
Port Charlotte FL
Team Outrage

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