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HelicopterOff Topics › K-Mart sells Craftsman tools, but won't honor the​warranty? What a CROCK!
08-11-2007 09:11 PM  10 years agoPost 1
RayJayJohnsonJr

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Midwest

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Ok, nearest SEARS store is 35 miles away. We do however have a local K-Mart. I've had this 3/8" Craftsman ratchet that has given me fits over the years with the head coming apart while using it. Happened again today, tired of it, gonna jam it in someones rear-end, right? Took it to K-Mart. Walked up to the customer service desk and waited for 3 minutes while 2 of their employees just looked at me while sucking on a Coke in the cafeteria. (Blood pressure rising). Finally someone comes over and I explain my defective ratchet away. She tells me that they'll gladly replace it if the new ratchet has THE EXACT SAME PART NUMBER as my old ratchet. I'm thinking "good damn thing I bought a power ball ticket for tonight, 'cause my chances are probably better at winning that!" I told her that's probably unlikely as this model of wrench has been around awhile. (Blood pressure still trending upwards) But, I walk to the back corner of the store (why is it anything you want to buy in a store is ALWAYS the further-est possible distance from the entrance?) and look at the ratchets. Well, I'll be danged. There is one that looks EXACTLY like my old one! COOL! Except for the Freakin PART NUMBER! K-Mart - biggest waste of reality I can think of. Oh, by the way, the lady at the customer service desk told me that if I take my old ratchet to a real live SEARS store, Sears will replace it. Then what the HELL is SEARS doing putting Craftsman Tools in a K-Mart, when they can't be serviced.

There, their and they're. It's really that simple.

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08-11-2007 09:14 PM  10 years agoPost 2
jb_turner

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USA

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Just take it back to Sears. Kmart and Sears = same finance base however different stores.

JB "Do a SEARCH" Turner

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08-11-2007 11:06 PM  10 years agoPost 3
Topher

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Rochester, Michigan

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Theres a reason why Sears and Craftsman have been having trouble making profits.

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08-12-2007 02:03 AM  10 years agoPost 4
helo_chris

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goodlettsville, tn

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KMart owns Sears, and I bet if you call KMart customer service they are supposed to replace them. Only problem is people are idiots. The part numbers change on them all the time, the flunkies arent going to know that though.

"There is a fine line between cutting edge and bleeding edge.."

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08-12-2007 02:47 AM  10 years agoPost 5
Sealerman

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Long Island, New​York.

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Ok, nearest SEARS store is 35 miles away.
What is that like, I live on Long Island NY and there are probably 35 Sears store with in 35 miles here.

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08-12-2007 03:59 AM  10 years agoPost 6
Maxists The Baddist

rrApprentice

Pa

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A craftsman socket cracked open about 4 or 5 years ago, I took it to Sears and they didn't even ask me any questions or have me sign anything. I could have been silent the entire time I was in the store and would have walked out with a new socket. I was very surprised.

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08-12-2007 04:50 AM  10 years agoPost 7
helo_chris

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goodlettsville, tn

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Thats the way Sears has always been about their hand tools, thats why I say call CS. My bet is they are supposed to be doing it. KMart and Sears arent doing well enough to start taking such a poor attitude to customer service.

"There is a fine line between cutting edge and bleeding edge.."

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08-12-2007 05:07 AM  10 years agoPost 8
B.T.D.T.

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NY

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You get Big A holes in lots of stores.

Went to Sears a about month ago when they has a sale on tools. Since i was going to buy some stuff, mine as well take back my old screw drivers for an exchange. I had about 15 screw drivers. Went to the cashier and one person was in front of me exchanging a ruler. I placed the screw drivers on the table and ask for the exchange. The lady looked puzzle and was not sure and asked the lady next to her or better "The B*tch". She mouths off why is everyone exchange stuff today? YOU CAN ONLY EXCHANGE 12 screw drivers at a time. So I took back 3 screw driver. She called a guy over to get me my stuff. 10 mintues later he comes back with only 10 new screw drivers and tells me they don't have other two sizes in stock. I just got my new screw drivers and some other stuff and left. As I got to the car I was thinking I should have exchange the ones since they only exchanged 10.

Also a few years back, my ratchet was worned out. Brough it to Sears and they did not carry the fine tooth ratchet in stock any more but was avaiable from mail order. He took my ratchet and placed the order and I got it at my house in a few days. At the store that day, they has some HUGE discounted items. Fine Ratch head assembly for .99 cent. Got a few 3/8" and 1/2". Why because during that time I heard maybe Sears is going under. So No Store no more warranty.

Well most tools now are Life Time warranty, Home Depot sells Husky with life time warranty. But I have most Craftsman and like them.

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08-12-2007 08:29 AM  10 years agoPost 9
Jimmi

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Southern Ca. U.S.A.

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Man oh man this has happened to me about a year ago at K mart. Took some old sear sucker wrenches to be exchanged and the lady tells me where is your receipt? Did you buy it here? I said madam this is a craftman, everyone knows that craftsman is sears and sears is Kmart right? Well no, kind of. You see your going to have to go and find yourself a sears store because we have not figured out the computer system here and we're told that you will need a receipt and if it was bought here then your chance's would be good of course. I looked around for a minute and I walked out as fast as I could, got in my car never to be seen again. Till this day I don't wanna know if they take back craftsman. Hell I buy snap ons now Jimmi

A computer once beat me at chess, but it was no match for me at kick boxing

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08-12-2007 08:41 AM  10 years agoPost 10
EvoFlight50

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Southbury, CT

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I love craftsman tools. Everytime I break one I just take it to the local sears and they replace it; no questions asked. I'll never buy a different tool as long as they stay with their guarentee.

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08-12-2007 01:10 PM  10 years agoPost 11
RayJayJohnsonJr

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Midwest

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What is that like, I live on Long Island NY and there are probably 35 Sears store with in 35 miles here.
Well,.... It's like <insert pause here> Iowa

Seriously though, Craftsman tools are pretty fair tools for the money. But if you're gonna team up with another name to sell your tools, then it ought to be the whole enchalada. Guess I'll just have to take my wrench to my local (35 freakin miles away!) Sears store.

-Mark

There, their and they're. It's really that simple.

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08-12-2007 01:44 PM  10 years agoPost 12
jb_turner

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USA

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I seem to see a trend where people insist on taking their Craftsman tools to Kmart to get an exchange... even though Kmart and Sears share the same finance base they are different stores. Have these people somehow been blacklisted from going to their local Sears store to return tools maybe always returning and exchanging things? If I purchased a Ford I will not take it to a Mazda dealer expecting warranty work.... same concept Ford and Mazda share the same finance base however they are different stores. I have to go now because I need to take my Kawasaki ATV to my local Suzuki dealer for some warranty work

JB "Do a SEARCH" Turner

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08-12-2007 04:28 PM  10 years agoPost 13
spog

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Ontario, Canada

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If I purchased a Ford I will not take it to a Mazda dealer expecting warranty work
You missed a key point. If you bought your Ford at the Mazda dealer, then it is expected that the Mazda dealer deals with your problems.

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08-12-2007 07:05 PM  10 years agoPost 14
jb_turner

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USA

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OK then have your Ford warranty work done at Mazda and pay for it.. .OR you can have your Ford warranty work done at Ford and not pay for it.

JB "Do a SEARCH" Turner

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08-12-2007 07:56 PM  10 years agoPost 15
RayJayJohnsonJr

rrKey Veteran

Midwest

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But Mazda doesn't sell Fords K-Mart sells Craftsman.

-Mark

There, their and they're. It's really that simple.

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08-12-2007 11:07 PM  10 years agoPost 16
jb_turner

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USA

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Some Ford motors and vehicles are rebadged Mazda's

JB "Do a SEARCH" Turner

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08-13-2007 03:09 AM  10 years agoPost 17
biggame121

rrApprentice

OC, CA

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Wow sounds like apples and oranges to me. (Ford & Mazda)
Its simple if your going to sell a product you should honor the warranty that people have come to know not to mention the reason we purchase their tools in the first place its as simple as that.

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08-13-2007 03:16 AM  10 years agoPost 18
jb_turner

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USA

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"Wow sounds like apples and oranges to me. (Ford & Mazda)
Its simple if your going to sell a product you should honor the warranty that people have come to know not to mention the reason we purchase their tools in the first place its as simple as that."

That is right! if you buy a tool from Sears you need to take it back to Sears for a replacement or a refund.

JB "Do a SEARCH" Turner

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08-13-2007 03:42 AM  10 years agoPost 19
biggame121

rrApprentice

OC, CA

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If K-mart is going to sell "Craftsman tools" they should honor the same warranty.

jb turner
You mentioned earlier in regards to Mazda & Ford even though Mazda sells the same product it says Mazda on it not Ford so ya you should take it to a Mazda dealer for service.

Craftsman says Craftsman

Bottom line is if Kmart is not going to honor the warranty it should be listed in the tool area. Maybe K-mart will close the Sears stores someday and discontinue the warranty entirely.

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08-13-2007 03:52 AM  10 years agoPost 20
jb_turner

rrElite Veteran

USA

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"If K-mart is going to sell "Craftsman tools" they should honor the same warranty"

Using this analogy if I purchase an X brand TV from Circuit City should I expect warranty work, service or exchange at Best Buy because they sell the same product?

JB "Do a SEARCH" Turner

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