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HelicopterMain Discussion › UPS sent me a bill?
01-27-2007 10:41 PM  10 years agoPost 1
brokenrotor (RIP)

rrApprentice

Haughton ,La ,USA

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I got a battery from DRAGANFLY INNOVATIONS INC.
Shipping was suppost to be free.
But! Todat I just got a bill for $23.00 bucks
Have any of you guys had this happen?

Tim

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01-27-2007 11:10 PM  10 years agoPost 2
Nightstalker

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UK (BEDFORDSHIRE)

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Hi Tim

I had a look on the web site and it says in the shhipping:

The items I have ordered say "Free Shipping" in the title, but I was charged a shipping fee.
Free shipping ONLY applies to regular airmail shipping in U.S and Canada. Thunder Power Products are free shipping worldwide via airmail If you have selected a courier shipping method we may offer you a discounted shipping price. If you have ordered some items with "Free Shipping" and other items that do not say free shipping, the shipping charge will only apply to the latter items. If our shipping calculator program has made a mistake, please contact us and we would be happy to answer any questions or correct any problems on the order for you.

Give them a call mate looks like you might get it sorted

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01-28-2007 05:54 AM  10 years agoPost 3
marc8090

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Long Island, N.Y.

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I got it once on something I bought from Canada. It had to do with custom's fees. I called UPS and it was legit, and I had to pay it.

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01-28-2007 10:20 AM  10 years agoPost 4
Furious Predator

rrProfessor

Kitchener, Ontario, Canada

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same happened to me. i baught my airbrush from the US. i was charged with over $60 in shipping. a few weeks later, i get a letter in the mail saying i owe another $12, which ticked me right off. i was pretty mad about the ubsurd fee that was already handed to me at the door, then a few weeks after the fact they want more? i ended up paying it though, i didn't want to start anything.

my mom had the same happen, but she refused to pay it, simple as that. nothing happened. i should have done the same.

if i buy something, dont come back to me some weeks later saying "oh, by the way.....". If i am going to get charged X amount when i recieve my item, then thats all there should be. if they are going to pull that kind of stunt, then they can go screw themselves.

that was my first time using BROWN, and it WILL be the last. i believe its ironic how "Brown" so effectivly represents their service.

Shawn
Team Leisure-Tech
Team HelixRC

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01-28-2007 02:30 PM  10 years agoPost 5
aarinsingh

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Thompson, MB

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Yep any time you use UPS, or Fedex you will be charged a brokerage fee. Any time I buy or sell out of country I use the postal system, not as fast but no insane brokerage fee.

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01-28-2007 03:42 PM  10 years agoPost 6
440GTX

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Calgary, Canada

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If you can, Avoid UPS. They have rip off brokerage fees.
A friend of mine sons won a FREE computer game.
It was shipped UPS and the FREE game costs him $ 45.00
They retail for $ 45.00

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01-28-2007 04:02 PM  10 years agoPost 7
stickyfox

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Rochester, NY - US

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I'm not quite buying this UPS connection. Can someone explain it a little more thoroughly? Citing documentation on UPS's web site if possible?

OP states he received a package, and was later charged by the retailer for a fee he wasn't told about. It sounds like he should a: stop buying stuff from them, and b: tell them to take their bill and shove it.

"Don't use UPS" isn't really something he can do, because he's not the one wrapping the package up and handing it to UPS.

I send and receive hundreds of international packages a year with UPS and USPS and I've never heard of them coming back and asking for more money, but you can bet I'm interested if it's true.

Personally, I make it a point never to buy from a company that can't spell its own name correctly.

-fox

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01-28-2007 05:39 PM  10 years agoPost 8
aarinsingh

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Thompson, MB

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UPS charges a brokerage fee for items crossing the border, the fee is assesed at a rate based on the value of the item being sent. This fee is billed to you sometimes months after the items arrived, in one case for me it was 3 months after the item arrived and on a $300 dollar handheld GPS the fee was $75.00

USPS does not charge a fee for this its included in the cost the postage, however you still get charged tax depending on your location and tax rate, this you pay at the post office when you pick up your parcel. This is at least a known cost tht you can factor in when deciding on whether your getting a good deal.

Some retailers won't ship USPS as they don't get a signed reciept that the item has been recieved. I understand people have abused the system and ripped off merchandise and claimed it was never recieved. Either way if a Retailer or Seller is not willing to ship USPS I won't buy form them as it negates any possible saving, and you never know when exactly your going to get the brokerage bill.

Sorry no link to either site to back this up, and I have long since garbaged my last UPS bill.

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01-28-2007 05:44 PM  10 years agoPost 9
hootowl

rrProfessor

Garnet Valley, Pa.

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I don't agree that you can be billed a fee without it being known up front.

I throw bills like that away.

Wolves don't lose sleep over the opinions of sheep

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01-28-2007 06:18 PM  10 years agoPost 10
stickyfox

rrKey Veteran

Rochester, NY - US

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aarinsingh: Does this bill go to the recipient? I've been wrong about UPS before, but I can't believe they'd send you a bill that essentially said, "hey, remember that package you got last month that you thought you'd paid the shipping on? Well.." It seems to me they'd get that in their hands before giving up the package. The obligation should be with the one who signed his name after (presumably) reading the shipping agreement. You don't have to read anything or enter into any kind of contract to receive a package, unless that's what signing that electronic thingy entails.

-fox

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01-28-2007 08:28 PM  10 years agoPost 11
Spitfire_mk5

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Canada

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Yes charge goes to the recipient. UPS is acting on behalf of the recipeint as their custom broker to get the package across the border. So they charge receiver.

Its pretty screwed up (so use USPS)

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01-29-2007 12:18 AM  10 years agoPost 12
brokenrotor (RIP)

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Haughton ,La ,USA

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you guys are right.

The bill is from UPS Supply Chain Solutions, inc.
attn: Custons Brokerage Services
P.O. Box 34486
Louisville,KY 40232

For Brokerage Charges
package came from Canada.

UPS has been good to me up until this point.

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01-29-2007 02:37 AM  10 years agoPost 13
aarinsingh

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Thompson, MB

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aarinsingh: Does this bill go to the recipient? I've been wrong about UPS before, but I can't believe they'd send you a bill that essentially said, "hey, remember that package you got last month that you thought you'd paid the shipping on? Well.."
Thats exactly how it goes, and in my case it wasn't a month after it was a few months after. that was the end of me and UPS

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01-29-2007 03:16 AM  10 years agoPost 14
MikeC

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Mosinee, WI

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This is right off of Draganfly Innovations site:

Do I have to pay customs fees, brokerage, import duties, or taxes?

U.S. Customers do not pay any extra fees due to the North American Free Trade Agreement. Canadian customers must pay 6% GST (Saskatchewan customers must pay 6% GST and 5% PST). International customers are responsible for paying ALL customs fees, brokerage fees, import duties, and taxes upon receipt of your order. Please check with your local customs office to determine these fees if applicable. If you refuse a package because you do not want to pay the import fees, we will treat the item as an unwanted item return. When we receive the returned package we will refund you the total amount minus any damaged parts, a 15% restocking fee, the original shipping cost, and any costs we incur upon receipt of the item.

I just placed an order with them yesterday for an Eagletree Systems datalogger and accessories. I odrered it from them since Eagletree was back ordered on one of the items. They better not charge me anything additional because I'll refuse to pay it. It's clearly indicated that US customers don't pay any customs charges.

Mike

Century Swift, TREX 450, Blade MCX, Spektrum DX7

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01-29-2007 03:34 AM  10 years agoPost 15
aarinsingh

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Thompson, MB

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What I am / was talking about is not a fee from dragonfly or any other seller. It is a fee imposed by the carrier, or courier. If you request shipping by them then you can expect it. If you ask for shipping via the postal service then you dodge it.

For example I need a part for my Evo 90. I call up Ricks place my order, they bill me parts plus shipping, However I request shipping via USPS to Canada, I will by the time it reaches me pay, to Ricks Parts, Shipping, and when it arrives I pay the two Canadian taxes GST and Pst to a tune of 13%. Parts take a week or two to arrive end of story when the parts are in my hand the bills are all paid

Should I order the same parts with but I want Tracking and faster service I specify to Ricks I wand UPS Service. The Parts cost the same. The Shipping costs more. I still pay the GST and PST. But thats not the end of it, I will get a bill for brokerage fee. This is paid to UPS for them getting it through customs. This doesn't go to Ricks, Customs or anybody except UPS.

The scenario will be somewhat different going the other way as but the end result would be the same.

As for free trade....... There ain't nothing free, but it does sound nice.

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01-29-2007 02:17 PM  10 years agoPost 16
MikeC

rrKey Veteran

Mosinee, WI

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I just got off the phone with Draganfly Innovations and was told that there should not be any customs of brokerage fees between the US and Canada but it does sometimes happen. She assured me that if I am charged a fee to contact them and the charges will either be reversed or I will need to pay them and then be re-imbursed by Draganfly. I guess we'll see.

Mike

Century Swift, TREX 450, Blade MCX, Spektrum DX7

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01-29-2007 04:20 PM  10 years agoPost 17
Herc

rrKey Veteran

Cranbrook, BC - Canada

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For the Canucks

Posted this a while back. Haven't heard much about it lately, but these things take time. I still, where possible, don't use UPS.

http://www.runryder.com/helicopter/...ps+class+action

Shayne

Tiger & Pantera 50s
BRC Intrepid Gas
Predator Gas SE
Hirobo SST Eagle 2 98
Evo 50s

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01-29-2007 04:37 PM  10 years agoPost 18
w.pasman

rrElite Veteran

Netherlands

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In the Netherlands, there is a similar story with customs taxes
BUT customs are handled by a separate company, not by the transport company.

Indeed they will send you a letter, probably weeks after you received the package, saying something like "you imported XXX and you still have to pay taxes YYY". It is similar to when you pass in person and the customs asks you to pay import taxes on stuff you have in your bag. And that's also stupid as you already paid taxes on it, in the country where you bought it. Maybe it helps if you can proof you already paid tax, dunno. Taxes here will usually be 19% of the value of the goods. In the US I think they can ship without these taxes added though, which might partially compensate.

And even more crazy here, you also pay administration costs (some $15 I vaguely remember) to the company that handles the collection of the tax. But again I have never seen the transport company handling these costs (maybe it is, but with a different name to obscure the stuff??)

And even more crazy you also pay taxes on that administration stuff and

to finish it off you pay taxes on the transport costs (that is, the poststamps you thought you already paid to the sender)

Yeah total ripoff, it can add up to 30% to the costs here.

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01-29-2007 05:40 PM  10 years agoPost 19
MJWS

rrKey Veteran

Airdrie, AB - Canada

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It's UPS's brokerage fee. Not magical mystical or anything to do with Draganfly. Pissed me off the first time I got one as well, but isn't the vendor's fault.

http://www.ups.com/content/us/en/re...l?WT.svl=SubNav

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01-29-2007 05:43 PM  10 years agoPost 20
MikeC

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Mosinee, WI

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I just got an email update from Draganfly and it says that my order will be shipped Purolator Letter so I shouldn't have a problem and I'll still get my stuff quick.

Mike

Century Swift, TREX 450, Blade MCX, Spektrum DX7

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HelicopterMain Discussion › UPS sent me a bill?
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