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HelicopterSynergy R/CSynergy N9 › Considering a new N9 ?
01-25-2007 09:15 AM  10 years agoPost 1
majorsmackdown

rrNovice

Portland, OR

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If so - don't go into it blind, I'd suggest you contact synergy and ask them - what problems you're going to have buiding this kit ? And hopefully they can tell you what to expect so you go into eyes wide open. Then you have only yourself to blame. I'm not a super experienced builder, but have built about 6 kits, and they all had better documentation - and warnings where the tricky parts were in the assembly. All of my previous helis were very well behaved and well built - so this isn't my first rodeo.

for me:

bad sprag bearing (replaced no charge)
wobbly main gear (not landing gear) (replaced no charge) - just a 2 hour drive for me.

torque tube that doesn't fit together for beans - destroyed several parts attempting it's assembly, and have about 12 hours in assembly, head scratching, etc. and about $100 in out of pocket replacement costs. - and I still have no torque tube.

out of spec tail blade grips - or thrust bearings or both - the tail grips don't rotate freely because of this.

clutch bottom isn't flat so the starter shaft doesn't go straight up, it goes up at an angle - the bottom of the clutch hub needs tuned to get the starter shaft dialed in.

I had to fight my way through these issues - maybe if you're informed along the way or up front - and by spending some time here in these forums you'll have more enjoyment of your heli build than I'm having so far.

PUBLIC SERVICE ANNOUNCEMENT.

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01-25-2007 09:55 AM  10 years agoPost 2
RC MICHAEL

rrApprentice

Perth, Australia

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i was dead set on getting the N9 but i don't now as i might end up with a vibe. If i get bad parts in the N9 kit then it will be hard to get new ones as i'm all the way in Australia so i don't know.

Synergy N9, T-Rex 600CF, 2x T-Rex 450SE's

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01-25-2007 10:33 AM  10 years agoPost 3
Harts

rrApprentice

Victoria, Australia

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Im fairly sure Perth RC has every part for the N9 in stock so you will be fine. If not Nigel is local to you as well and he will do anything to make sure you heli is up and flying right.
If you contact Nigel im sure he will let you fly his N9 and then you will be sold for sure, if you cant get hold of him let me know and I should be able to work something out for you.
I think the best thing to focus on is the finished product, sure it may have some quality control issues at the moment but the parts in question will be replaced at no cost and help is avalible through the Austalian distributor. To this day my N9 is the only heli I have ever built and flown as per instructions with the parts that came in the box no add ons or upgrades and it flys the best aswell.
After all we buy these machines to fly and thats what it does best, if people are aware of the issues and decided its to hard for them then there are plenty of other choices.

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01-25-2007 12:24 PM  10 years agoPost 4
majorsmackdown

rrNovice

Portland, OR

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yes other choices, but synergy shouldn't push people in other directions - a bit of refinement could go a long ways, and some assistance in the manual in the tricky spots - I know I'm not the first to encounter some of these issues - and what's to be said for the customers who have paid good money for a kit - like myself - there are other choices doesn't really apply - unless I could get my money back.... I'm feeling a little cheated right now - but I'm hoping it's worth it in the end. I think QC is what they're lacking - I've experienced parts that don't fit together, damaged, missing parts, etc. lots of people have - this is part of why I waited to get one as long as I did - and I should admit - I thought that I had more building skills than a lot of people who posted complaints, but you have to build one to really understand what others have gone through - and no - it's not all straightened out by any means at this time.

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01-25-2007 12:35 PM  10 years agoPost 5
RC MICHAEL

rrApprentice

Perth, Australia

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Perth RC is where i will be getting the kit and Nigel lives just up the road (like 5-10mins away) form me so i think i will be ok.

Synergy N9, T-Rex 600CF, 2x T-Rex 450SE's

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01-25-2007 04:07 PM  10 years agoPost 6
hansking12

rrApprentice

irvine, ca

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majorsmackdown

for someone who lists a blade cp and some small trex 450 types of helis as your fleet, don't you think that just going for it and building a heli of the highest performing caliber might just be a little ambitious? and don't you think that encountering some issues just building a (first?) nitro powered heli are going to be learning experiences which would be encountered no matter which nitro heli you buy (save for perhaps the very well documented raptor)?

was aimed at the experienced to very experienced builder and flyer.

not trying to be antagonistic, but seriously, i had my heli framed up and ready for radio gear in under 6 hours the first time i tried to build it. it is still flying and still my primary machine. if you have trouble with a step in the instructions, contact synergy. ask for some insight and perhaps, just perhaps, you will find that the problem really isn't a problem with the parts/manufacture, but with your approach and technique.

if you run into further issues, please feel free to pm me and i'll try and let you know how i completed the construction step.

hans

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01-25-2007 05:29 PM  10 years agoPost 7
Doug L

rrVeteran

Minnesota

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I agree Hans, but at the same time there are things he's mentioned that I can relate to. My fan hub wasn't tapped, and drilled off center. Broken fan, transmission assembly drilled oversize so the grub screws literally dropped thru, and no jesus pin. Synergy and Tammies hobbies were outstanding at backing all this up, sending out parts immediately. Some of it I was able to make work with some running around and buying some more tools, but it makes it an impossible task to frame a heli in 6 hours. The fact is I didn't mind doing this because I assumed it would be the case before I bought it just from reading other accounts here. I'm now flying it, and it flies great! No regrets. I think Synergy is doing there best to correct the problems, and my guess is they're at least as frustrated as their customers spending time on the phone fixing things that are beyond their control in manufacturing. The issues WILL be fixed. You won't find better customer support with ANY other heli. You get help from the designers/owners/test pilots, and they want you to succeed and enjoy it.

Buy one and take your time. There's TONS of good stuff here and on the Synergy site to help you. If everything goes perfect that's excellant. If there's a couple of hiccups along the way don't be shocked.

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01-25-2007 05:45 PM  10 years agoPost 8
fastlif

rrApprentice

PA USA

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What are you trying to accomplish with this thread?

I am sure glad that every other heli produced is perfect, out of the box, perfect!

Coming to a public forum to openly bash a heli is kinda out of place. After all, if you live close enough to drive to Synergy, then why not take your TT there, or anything else you had a problem with? I am sure that they would help. heck I called with a question and Todd was so nice and willing to explain in detail what I needed. No where do you find that in toy helis, sorry, just does not happen.

there are few companies that do have it all, Synergy is one of them. The best 90, decent price, decent price for spares, awesome support to those who ask, and the sweetest flying machine thats simple and easy to work on.

you want cookie cutter, tried and true, go by a Raptor.

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01-25-2007 08:02 PM  10 years agoPost 9
majorsmackdown

rrNovice

Portland, OR

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anytime someone expresses some frustration - to try to help the next guy avoid it - you call it bashing. somone has trouble building you think they're stupid or inexperienced (I admit, I thought others who were having build troubles just probably were klutz's)

exactly as I phrased it - public service announcement. Sorry, I didn't think a full resume was needed to validate my concerns. I mentioned in the opening I've built, flown and worked with several nitro kits before - 2 tiger 50's, raptor titan, sceadu evo ccpm, sceadu evo standard, freya x-spec - and then with the evo head conversion, gohbee stinger 90, kyosho caliber 5, and several t-rex & x400 helis.

I can't say they were all perfect - but pretty close - the hirobos have awesome fit and finish and QUALITY CONTROL. The tigers were solid but you could tell they weren't quite as refined as the Japanese kits - which goes for kyosho as well - nice craftsmanship.

the synergy I think has excellent design, but poor craftsmanship and I've explained why I think this - and it's apparent all over the threads. I know you guys love to beat up on anyone who doesn't love your precious helicopter as if you're being told your girlfriend has a wart on her nose. Face reality.

Some people put the ends into the torque tube with no issues - some people like myself got different versions of the parts where manufacturing has changed and the parts don't fit together - why should I assume the kit IS NOT GOING TO FIT TOGETHER. and this is besides the poing - I've got 4 missing pieces, and 4 defective pieces so far - and possibly 1 more - there is a little wobble in the clutch bell. These issues are not addressed by my level of competency to build the heli at all.

I did talk to one of their team pilots for some advice on rebuilding the torque tube - and I was doing well until the last moment, when torching the tube it got a little too hot and slumped over - this is my fault but should the heli be this tempermental during the build ? My opinion and the opinion of the team pilot was NO ! It should not be and it should continue maturing at the pace people bring up issues - in things such as manual addendums or build alerts - or whatever - rather than solely concentrating on getting kits out the door. I call this poor customer service thus far. I did get good customer service from my retailer - but they can't be responsible for the manufacturing defects if they're not backed by the manufacturer - and my impression is that they didn't have the confidence that they'd be well backed.

I had minor issues with a hirobo - gohbee, and tiger - all of those helis had excellent customer support - you can't say nobody else has top notch customer support - it's simply not true. Don't be sorry - it does happen.

Faslif:
if I want cookie cutter buy a raptor ? what sense does it make to even make that comment - I already purchased a synergy. that comment probably invalidates anything you said or will say.

by the way faslif, after reading my comments, and doug L, and then your comments about openly bashing - I simply think you're and idiot - and obviously this thread is something you cannot get anything from nor contribute to.

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01-25-2007 10:01 PM  10 years agoPost 10
Droid

rrElite Veteran

Deep down in the Southwest- UK

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I have no problems with my new Synergy, no vibes at all

Thanks Phoenix RC and the free upgrade Radix blades feel nice!!

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01-26-2007 12:45 AM  10 years agoPost 11
Doug L

rrVeteran

Minnesota

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by the way faslif, after reading my comments, and doug L
.. And here I thought I was giving you some support.

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01-26-2007 12:54 AM  10 years agoPost 12
fastlif

rrApprentice

PA USA

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Major, whats the matter? I do not call you names? whats going on here?

you are right, I should just sell my synergy, as its a crummy kit. Sarcasm here. After all, people like you that come to a forum and bitch about stuff have all the knowledge in the world. You can freely speak your mind about how unhappy you are with a kit, great stuff here!! No thinking was completed about how hard it is to even get a kit made and to the market, especially a 90 size one. you said you had TREX's, well apperently you never owned a V1 version, as they were pretty much throw aways.

While instructions, kits, parts and other problems can always be solved or adverted with making a kit, its so easy to bench race and say how perfect something tried or true is compared to new to the market. Slandering something for your faulty fingers? For all the people like you out there, there is prolly 20 out there that put the heli together with no problems or missing parts, so what takes away our right to not come here and stick up for something we like and are proud to own?
My point is, you join the hate train by coming up with this genious thread, it helps nothing. It does nothing but put negative out there for a product that is new, and most likely behind the scenes developing into a more mature kit/model as we speak on this forum. Would you rather every product that tries and has some glitches fail? Pack it up, go home, "hey the guys on Run Ryder are bitching again, we better just call it quits!" ?

This forum is for getting along and helping each other out. You do not even see that by your thread that you created. You could have searched for the answers to all your problems here, as they all been discussed time and time again. Thats what its about, not coming here to start a thread on "You better thing twice before you buy this" kind a attitude. You made the call, you bought the synergy, no one forced you. Deal with it. Sell it. Crash it and burn it. I dont care.

You telling me on a public forum what I can or cannot do/get out of a thread is really a sign of the times.

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01-26-2007 10:52 AM  10 years agoPost 13
inkspot1967

rrProfessor

Cranston Ri

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from day one i never had any problems with mine and i built mine at ircha 2006. since the build i have not had any issues at all and mine has 8 gallons thru it now. i havent even had any screws come loose on mine never touched it at all and i received one of the first kits in the us #3.

oh by the way i still love my synergy (Droid) lol......

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01-26-2007 12:57 PM  10 years agoPost 14
majorsmackdown

rrNovice

Portland, OR

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faslif,

I gotta admit, it's fun to read from guys like you, but I don't want to pick on people for whom english is their second language, so I give you the benefit here.

You read into my first post all sorts of crap that I didn't write. If you read it again and can read english there isn't much that can be disputed is there ?

I had troubles with my kit - of course the build steps that went smoothly don't squeak and require no grease. The build steps that should go smoothly and don't because parts don't fit together require some attention by me, the manufacturer, and the next person who starts building their kit. I suggested that someone building this kit speak to the manufacturer before they begin and ask where the concerns lie since they really aren't mentioned in the assembly manual - and I did today - I talked to T.B. - and he's very open and encouraging of this - and in doing so you could save yourself a lot of trouble. Just like I said with a little extra research you could have a more enjoyable build than me. Never did I say this kit was a piece of crap, or don't buy it did I ? FYI, T.B. said that the parts in the torque tube didn't fit together at all like he wished they would, and they're addressing or have addressed this. How else would a mfr. know if people didn't bring up the probems they have. Just because some kits built up flawlessly you shouldn't assume I'm an idiot because mine doesn't fit together. Also, I didn't have a think twice before buying this attitude - again you can't read engrish..??!! I said talk to someone in the know before you start building. - and fair warning, this kit is still experiencing growing pains - if you know this going into it you would have a better attitude when you run into problems.

As I previously stated, you offer nothing to this thread, and can get nothing from it - it's quite clear. But if you learn to read the words rather than what you think is between the lines you'll do better. I stand by my first opinion of you - Idiot.

And now - I'm going to do something that is totally unfair.

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HelicopterSynergy R/CSynergy N9 › Considering a new N9 ?
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