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HelicopterMain Discussion › Observations Regarding Shipping Charges
01-23-2007 06:29 PM  10 years agoPost 1
bobc1

rrApprentice

Southern California

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In the past, I have frequently ordered small parts from Rick's (Ron Lund) because they will send small/low value parts for very reasonable shipping charges, i.e., USPS stamps, $.50 - $1.00, etc. I recently purchased another Futaba 5014 Rx & it was shipped priority mail for $4.05.

I recently purchased another Synergy kit from Tammies Hobbies, $980.00, shipping $7.95, a great deal plus no one else had N9 kits, at the time.

A few parts were defective/missing from the N9 kit so I ordered some replacements from Tammies. A $3.50 bellcrank and a $4.00 bag of ball ends. $7.95 shipping.

The following day I realized that one of the teflon heat shrink tubing pieces was missing from the kit. I ordered three $1.50 bags of the N9 heat shrink from Tammies. I asked if the tubing could be sent via 1st class mail to save expensive shipping charges on a $4.50 purchase. I was told the tubing would be sent in a padded envelope via US Mail.

Several days later, I received the tubing in a padded envelope with three $0.39 stamps on it, via US Mail. Shipping charge, $7.95.

I called Tammies and enquired about their shipping charge policy. I was told that shipping is always a flat $7.95 for any purchase.

I will continue to order small/inexpensive parts from Rick's.

FYI, only. This is not meant to start a war on RR, just to inform others who may be interested.

Bob

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01-23-2007 06:35 PM  10 years agoPost 2
sharam

rrElite Veteran

Northern California - Fly at Morgan Hill Field

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I kinda sympathize with companies re shipping charges. The overhead and resources required to figure out exactly what item costs how much and then charging the customer for that shipping charge is substantial.

It is much easier, altho not as egalitarian, to pick a number and stick with it for all shipment charges.

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01-23-2007 06:42 PM  10 years agoPost 3
z11355

rrMaster

New England

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sometimes you're the windshield, sometimes you're the bug

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01-23-2007 06:45 PM  10 years agoPost 4
Hagar

rrNovice

East Greenville, PA

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Bob,
Not to get into a word war but if parts are missing/defective from a $980 + shipping wouldn't you think the HS selling the kit would make good on the parts and ship them FREE? It wasn't your fault the parts were missing so why should you have to pay for them?
I would have explained to Tammie's that it is their responsiblity to make good on the parts and have them go after Synergy for their costs of replacement.
I know when I was building my QWW Outdoo there were parts missing, nothing earthshattering but I called Irwin at HHI and he made good on replacing them at no cost to myself. Sometimes if you are able to buy and deal with the manufactuer you have a little bit more leverage rather than going thru the HS's, they are a necessity, but they don't have a great deal of leverage with the manufacturer.

Just my opinion

Bill G.

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01-23-2007 07:10 PM  10 years agoPost 5
BarracudaHockey

rrMaster

Jacksonville FL

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There's no such thing as a free lunch. If you look at a gyro combo from ricks its 182 plus actual shipping, about 4 bucks.

Heliproz has "free" shipping but the gyro is 189 and it costs them a few bucks to ship it.

As for missing parts I would have pitched a fit had they not shipped them for free.

Andy
AMA 77227
http://www.jaxrc.com

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01-23-2007 07:25 PM  10 years agoPost 6
shuttlepilot

rrElite Veteran

Mullins, South Carolina

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Oh!!!! The synergy is so wonderful, that it is your priveledge to pay shipping for parts that are missing.......

Gas is Great
Camper Fuel is Better!!
QWW Helis

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01-23-2007 07:31 PM  10 years agoPost 7
Stu.

rrVeteran

Abrakebabra Kebab shop

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This is an important issue about any defective parts on any helicopter.

You SHOULD NOT have to pay additional money to remedy anything that should have been correct in the first place.

If this were the UK chances are the dealer would ahve known about it as the UK has a culture of getting it right. If not there is trading standards that will chase any issues.

Its called "fitness for purpose".

I would have shoved it right up their proverbial backsides.

Stu

www.waterfoothelis.com

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01-23-2007 07:32 PM  10 years agoPost 8
blackkat98

rrVeteran

Shreveport, La USA

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I agree. Not very smart on your part to pay for parts that were not in the kit or were damaged. After all, didn't the original $980 you paid for the kit include these parts?! Not your fault they were damaged or missing, but it is your fault you paid for items more than once and then griped about the shipping charges! Get real man!

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01-23-2007 07:50 PM  10 years agoPost 9
eyeflyhelis

rrElite Veteran

charlotte nc

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order from Modefo's and ask him for a good price, he will come in less and lower free shipping if its over $75

only you have the power to make no difference!

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01-24-2007 02:04 AM  10 years agoPost 10
bobc1

rrApprentice

Southern California

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Re: Defective/Missing parts.

I agree that the parts should have been replaced for free but it is easier & more expedient to pay a few bucks to complete the kit...I just didn't expect to pay $16.00 shipping for $10.00 in parts.

Again, I don't mean this post to convey any great moral implications, just to tell you it's cheaper to order inexpensive parts from Rick's than Tammies.

BTW, I did mention the fact that the parts were needed to replace defective/missing parts from the kit I had purchased from Tammies. There was no offer to send me free parts.

Bob

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01-24-2007 02:20 AM  10 years agoPost 11
Hagar

rrNovice

East Greenville, PA

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BTW, I did mention the fact that the parts were needed to replace defective/missing parts from the kit I had purchased from Tammies. There was no offer to send me free parts.
Bob,
Don't wait for the offer, it won't come, ask to have them replaced at no charge, if Tammie's is any kind of reputable HS they would gladly replace them no questions asked.

Bill G.

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01-24-2007 02:31 AM  10 years agoPost 12
frebou

rrKey Veteran

Montreal / Canada

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If it was a local hobby shop, you would have drived to it and you would not have expected the owner to "pay back some gas of milage"...

The online shop owner is offering you a convenient way to shop and it is perfectly acceptable if he charges you shipping fee for additional shipment. The replacement part is free of charge but the shipping is still on you. if you want it "free", come and get it.

Anyway, being in canada, I'm more than used to pay 20+ $ in shipping for <10$ in parts

It's either the way it is or we don't get it...

Enjoy your N9

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01-24-2007 04:22 AM  10 years agoPost 13
hammerondown

rrApprentice

Chattanooga,TN USA

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online shopping is also risky. It's a give and take relationship and involves trusting people you may have never met. They get paid in advance for said product be it returned merchandise, new unopened, defective, or anything else, you don't know - you havn't seen it or held it in your hand yet the merchant has your cash and it's definatly legal tender or shipping will not occur. I don't blame him for feeling treated unfairly by Tammies.

R50,HYPER50,GY401,TJPro,DX7

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01-24-2007 04:23 AM  10 years agoPost 14
bobc1

rrApprentice

Southern California

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Hey frebou/Canada:

The parts were not free for shipping. I paid for them.

Bob

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01-24-2007 04:38 AM  10 years agoPost 15
tmaxx26power

rrApprentice

South Dakota

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I deal with the same kind of purchasing-shipping issues everyday. If there is something missing or defective from the product they have bought, the customer will receive the items free of charge with no freight to pay. It comes down to good customer service practice in return for repeat customers.

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01-24-2007 01:33 PM  10 years agoPost 16
frebou

rrKey Veteran

Montreal / Canada

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Bobc1/Southern California :

You could have chosed to have a free replacement part for the defective one... and I would have found also acceptable (although cheap from the HS) that you pay the shipping to return the defective part too..

As tmaxx26power says, it's all in the honor of the shop owner to bite the bullet and pay shipping when those problem come. I'm happy lots of shop will do so, but by no mean I think they MUST do it and always find myself lucky they do so.

I'm not telling your wrong, I too would prefer buying from place that offer better service to clients. Anyway, if I remember correctly, this was not even the subject of your initial post... it was only to warn people about flat shipping fees...

Have a great day and enjoy your hobby!

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01-24-2007 01:34 PM  10 years agoPost 17
Hagar

rrNovice

East Greenville, PA

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tmaxx, I agree, good customer service is the only way to go. Bad customer service gets started as a topic in a heli forum and ends up like this with Tammie's. I don't think every HS follows these forums because if they did they (Tammise) would be trying everything to make things right. Close the door after the horse got out.
If it was a local hobby shop, you would have drived to it and you would not have expected the owner to "pay back some gas of milage"...
That is correct, Irwin at HHI agreed to send me the missing parts FREE with NO shipping charges, I went to HHI on my own because I do drive by the place 3-4 times a week, plus Irwin has really, really good coffee.

Bill G.

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01-24-2007 05:23 PM  10 years agoPost 18
fastlif

rrApprentice

PA USA

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I like Ricks, their shipping is so nice on small stuff.

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01-24-2007 09:44 PM  10 years agoPost 19
hammerondown

rrApprentice

Chattanooga,TN USA

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See Post "ThunderTiger4U"

I am amazed!! I complained about the delay in shipping and they refunded $10 to my account. The item was one of those free shipping deals as it is a purchase of $256 for a heli kit. Pretty rare I'd say.

R50,HYPER50,GY401,TJPro,DX7

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01-24-2007 09:48 PM  10 years agoPost 20
Stu.

rrVeteran

Abrakebabra Kebab shop

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yep cos they wanted to protect their little backsides when their little business process for shipping backfired.

COUld have ended badly for them in a public forum.

This way they reduce the damage to themselves.

Not surprising.

All business should rememebr that the business is dependent on the customers. Good reputations are earned and can be destroyed in seconds.

Stu

www.waterfoothelis.com

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HelicopterMain Discussion › Observations Regarding Shipping Charges
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