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HelicopterOff Topics › the worst custommer support
11-30-2005 04:49 PM  12 years agoPost 1
gray

rrApprentice

Lowell , mass

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Has anyone tried to get custommer support .I got three server returned emails (address does not exist )
I went on their web page end left two emails .When i call them ,forget about the 1-800 number , you get asked to call the regular not toll free number and it hangs up .When i called that number i was on hold for 20 minutes and nothing .I placed an order on 11-18-2005 got the automated email that the order was received and never heard from them again .I am dropping century since this is the second time they do this .As for the rest of you guys , you are lucky Tower is picking up the Century line so you do not have to put up with them .

Good luck..................

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11-30-2005 06:36 PM  12 years agoPost 2
Century Heli

rrApprentice

CA. USA

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Hello Sir,

What e-mail address have you tried to send to? All our e-mails are working.

sales@heli-world.com
support@heli-world.com
shipping@heli-world.com

You can also contact us directly via our contacts page using the forms provided.

http://www.centuryheli.com/support/...tml?currentid=4

Our phones have been extremely busy lately due to the holiday season especially the past few days after Thanksgiving. They have subsided for now so if you would still like, you can contact us via the 1-800 number. If you are not blocking e-mails from fedex, dhl, ups, or postal mail addresses, you should have received a tracking number when your order was shipped. If you have not, there may have been a problem with your order. We would have tried to contact you via the phone number you provided or if that was unsuccessful, you would have received an e-mail.

Warm regards,
-Century Helicopter Staff

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11-30-2005 07:15 PM  12 years agoPost 3
55crownvic

rrVeteran

Colorado Springs

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N74DV

Wow! It must be nice! I got a Bell 47 kit from them in June and they STILL have not replaced the crappy motor mount that was milled incorectly! I hate having to get stuff from them. I currently have parts on order for that same 47 and kinda doubt I will ever see them. Their "bad day" seems to be "everyday"

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11-30-2005 08:12 PM  12 years agoPost 4
Gary

rrVeteran

Crosby, Texas

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I know several people who have bought Predator Gassers and every one have had pcs. missing from kits and one had something defective out of the box. And in each case they all had a lot of trouble talking to anyone at Century. This reason being discussed here is exactly why I haven't bought the Predator Gasser. In today's tight consumer market where there are more than one gasser to choose from it's surprising they continue selling products.

"Who said obsession was a bad thing"

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11-30-2005 08:15 PM  12 years agoPost 5
Century Heli

rrApprentice

CA. USA

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55crownvic: I'm sorry for the delay on your motor mount. An exchange should not take that long on a motor mount. There may have been other issues that arose. What is your name and what was your RMA number. Please PM me you rname. I can look up your order to figure out what went wrong.

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11-30-2005 08:19 PM  12 years agoPost 6
Century Heli

rrApprentice

CA. USA

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Gary: Depending on where the gassers were purchased from, there are some issues we are trying to resolve. We have found that parts are being pulled out of kits at hobby shops to provide as replacement parts and the shop forgets to restore the kit back to factory packaging before finally selling the "donor" kit. We as the manufacturer are then blamed for packaging the kit incorrectly with missing parts. When kits are shipped directly to end customers from us, there seem to be a lot less calls regarding missing parts from these particular kits.

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11-30-2005 08:42 PM  12 years agoPost 7
Throwaway1

rrNovice

Issaquah, Washington, USA, EARTH

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Century Heli....

Here's a free idea:

"Seal" your boxes like Thunder Tiger does.

Problem solved.

My Favorite Heli Recipe: Open Box, Add MONEY!

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11-30-2005 08:44 PM  12 years agoPost 8
Century Heli

rrApprentice

CA. USA

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It's not difficult to open TT boxes and reseal if you know how.

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11-30-2005 10:13 PM  12 years agoPost 9
K27R

rrApprentice

Dike, IA U.S.A.

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NIce to see Century jumping in and Wanting to help and resolve. Good way in getting a better reputation in service. By the way I own a Raven and 3D Pro. Except from the one time my part was backordered. That part was in in about 2 weeks. I haven't had a problem ever getting parts. In fact my last order, which was a week ago, took 3 days to Iowa. Happy customer here! I like seeing first hand that Century IS working on their reputation. They just have to keep going with Great service and dont look back!

Speaking of service how about a belt drive from Century on the 3D Pro!

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11-30-2005 10:45 PM  12 years agoPost 10
BigChopper

rrKey Veteran

Cambridge, UK

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Would they take you more seriously if you learnt how to spell 'customer'?

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11-30-2005 10:47 PM  12 years agoPost 11
diegoconsafos

rrNovice

San Antonio, TX

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Please see my post a few posts down from this one, dated 11-27-05, titled "Century Atta-boy".
I am very satisfied with Century's service. I wanted to let everyone know that there are those of us out here that have had good service from Century. It seems like most of the time we only hear about service if it's bad. It appears that even in this complaint, they are earnestly trying to help.
Thanks again, Dennis and everyone at Century Heli.
Your efforts are appreciated by at least some of us.

Jay

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