Bayou Talker
Heliman
Location: Bridgeport, AL USA
My Posts This: Topic Forum | Everyone is familiar with the poor handling of packages by "OOPS" and the inevitable damage to the contents. That is why I always slightly over insure the contents of anything I ship. That way when I have to go through the trouble of filing a claim and the wait involved before being paid I at least have a chance of getting the full value.
As for leaving a package on the step without a signature, that has become a standard practice. In doing so they know that a certain amount of these items will be stolen or the recipient will report that he did not receive it. Since they do not have any valid proof of delivery they will eventually pay for the item. Even though they pay out money for these claims, they still say that they are ahead in the end because of the money and time they save not having to make second delivery attempts. I guess customer satisfaction doesn't have any value to them. They really don't care if they inconvenience you in any way as long as they make a profit. Besides they are the only means of shipping around right........NOT!!
As a merchant, when they do this the customer will be looking for a proof of delivery. Since they cannot provide one, they dispute the charge on the credit card and the merchant cannot provide proof of delivery so they debit the merchant. In the end, the merchant is hung out to dry until he can get his claim processed.
The moral of the story.....Anytime you ship anything of value, require a signature before delivery even if it costs a bit more. It will help to eliminate fraud and theft.
Cliff Hebert |
