Horizon Hobby...Are they sending my radio back without working on it?

Date/Time (CST) Status
7/24/2012 9:41:55 AM Cancelled by Technician
7/23/2012 4:05:36 PM Product Checked In

I will be PISSED!!!

It looks like no one touched it since it was checked in at close to quitting time one day and cancelled 40 minutes after they opened the next......

There are two types of people in the world..#1.People who can extrapolate iinformation from context

Maybe the technician is someone you pissed off here or on Helifreak.

"I'm a dirt torpedo!"

What the heck does "Cancelled by Technician" mean on my service request?
Horizon Hobby...Are they sending my radio back without working on it?
Date/Time (CST) Status
7/24/2012 9:41:55 AM Cancelled by Technician
7/23/2012 4:05:36 PM Product Checked In
I will be PISSED!!!
It looks like no one touched it since it was checked in at close to quitting time one day and cancelled 40 minutes after they opened the next......
Sorry that many of my comments are borderline inappropriate and by sorry I mean,you're welcome.

Before getting all worked up (and posting things you cant take back on the Internet) why not call them and ask? How many times do you hear of that happening?

They're closed and the radio has been in the mail since Friday.

I was hoping one of you guys understood the message so I asked.

How many times have you heard of that happening? Asking a question on a discussion board. What a concept. Lol

There are two types of people in the world..#1.People who can extrapolate iinformation from context

And what would I want to "take back"?

If my radio didn't get fixed or even worked on,I'll be PISSED....Could not be any more true.

What should my reaction be if this is the case?

There are two types of people in the world..#1.People who can extrapolate iinformation from context

McKrackin

What was on your Service Request?

The radio won't bind to anything.

I also put a note on there to call about the DSMX upgrade.
They called and explained the DSMX upgrade wouldn't benefit me so I said I didn't want it.

They threw it back in the mail.

If it still doesn't bind to anything...wtf?

That was the issue and I had it very clear on the request...RADIO WILL NOT BIND TO ANYTHING.

There are two types of people in the world..#1.People who can extrapolate iinformation from context

I would think they just cancelled the upgrade part.

Hope so but why does it not list any work done?

There are two types of people in the world..#1.People who can extrapolate iinformation from context

Maybe it was so simple it was a free repair?
Call them on Monday and I'm sure you will get the answer your looking for, Let us know!

"Gotta Luv It". "HeliHobby Online Rep"

My radio should be here tomorrow so............

I'll call today...Says they're open from noon til 7:00

Horizon is 100+% on CS so I doubt if they did NOT..fix it, if there was an issue.
I have sent in radios I bought online and they have repaired Free of charge...(even fixed stuff I didn't put on the work order... )
Give it a chance.... You need "X" if you are going to IRCHA or a big show where there is a chance of more than 40 or so radios being activated @ the same time. If you just fly at your club or locally.. not so much..But it "can" happen

Many "T'Rexs, Vario Huey gasser,CH-53 Turbine.and the list goes on..

IRCHA was around before X.lol...

I just hope they fixed the binding problem in the hour or so they had it.

Hopefully they simply replaced some parts? Though you're right, you'd think they'd have noted that in the ticket somewhere...

I too would be asking, er, ok guys.... what did you actually do/replace?

LS

"IRCHA was around before X.lol..."

yep it was.. and there were problems......

Many "T'Rexs, Vario Huey gasser,CH-53 Turbine.and the list goes on..

Futaba- 'nuff said.

Hope you get it sorted out.

Team CYE - YS Engines - Perfect Regulators