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Problem installing Phoenix V3

T-Rex-Flyer

Elite Veteran

Panama City, Fl

After downloading, and installing the new Version 3, I encounter the following an error message on startup and can't run the program.

"The program can't start because d3dx9_42.dll is missing from your computer. Try reinstalling the program to fix this problem."

I tried to reinstall under the Administrator but the installer program seem to just check, See's it's already installed and skips to the direct-x portion.

Already sent an email to Phoenix, but looking here for some quick info.
Thanks, Terry

Running on a
Hp Pavilion Entertainment PC
Window 7
ATI Radeon

If the wings are traveling faster than the fuselage, it's probably a helicopter.

09-22-2010 Over year old.
Futura SE

Key Veteran

Fayetteville, Arkansas

Same problem. Go to Microsoft.com and download the latest Direct X. Problem solved.

09-22-2010 Over year old.
HOMEPAGE  
rc3po

Veteran

Danville, Illinois

For some reason directx is not installing during the upgrade.. manually install after going to 3.0. Works great after that.. !!
Todd

link to directX

http://www.microsoft.com/downloads/...&displaylang=en

Happay Happay Happay...

09-22-2010 Over year old.
T-Rex-Flyer

Elite Veteran

Panama City, Fl

Sounds like a plan... we'll give it a shot.

Thanks,
Terry.

If the wings are traveling faster than the fuselage, it's probably a helicopter.

09-22-2010 Over year old.
T-Rex-Flyer

Elite Veteran

Panama City, Fl

rc3po.. Thanks for the link, working now.

Terry.

If the wings are traveling faster than the fuselage, it's probably a helicopter.

09-22-2010 Over year old.
bwerneth

Senior Heliman

Eugene, Oregon

2.5v wont update to 3.0a

Maybe someone can help me. I downloaded 3.0a from both mirror 1 and mirror 2 and both times after running the update with no error messages and a message at the end that the update was successful I open Phoenix to find that it is still 2.5v. 2.5v is working fine after the update but it is still only 2.5v

Any thoughts? I sent a email to Phoenix Support but wont hear back tel tomorrow or Monday.

Thanks, Brad

Taking off is optional, Landing is mandatory

09-24-2010 Over year old.
HOMEPAGE  
rc3po

Veteran

Danville, Illinois

Sounds like you are downloading but not installing.. After downloading the file, (to your desktop or to a directory you chose) you then need to double click on it for the install to begin.. I know it gives you an option to open instead of save. It's better to "save" the download somewhere you can find than to "open" the update from a temp directory.

Happay Happay Happay...

09-24-2010 Over year old.
bwerneth

Senior Heliman

Eugene, Oregon

I have been downloading it to my download folder and then double click on it to open and start the update process. The program run through it whole process and gives me the message at the end that the update was successful, it even load the DirectX for me. The result is no 3.0a just 2.5v.

Taking off is optional, Landing is mandatory

09-24-2010 Over year old.
HOMEPAGE  
rc3po

Veteran

Danville, Illinois

Is it possible that your 2.5 is installed in an other than default directory. Try going to the start/programs and see what happens there instead of using the desktop shortcut..

Happay Happay Happay...

09-24-2010 Over year old.
rc3po

Veteran

Danville, Illinois

if nothing there, go to my documents and rename the phoenixrc directory pheonixold. Then run the update again... THis is what I had to do to one of my laptops (Win 7/64) to get V3 to run..

Happay Happay Happay...

09-24-2010 Over year old.
bwerneth

Senior Heliman

Eugene, Oregon

Thanks. I will try both solutions.

Taking off is optional, Landing is mandatory

09-25-2010 Over year old.
HOMEPAGE  
bwerneth

Senior Heliman

Eugene, Oregon

3.0c looks great

All is fixed thanks to Phoenix RC. Phoenix sent me an 3.0c update install file, I'm flying 3.0c and it's great, love the new look.

Taking off is optional, Landing is mandatory

09-25-2010 Over year old.
HOMEPAGE  
T-Rex-Flyer

Elite Veteran

Panama City, Fl

Glad to see you got it worked out so quickly with the fine people at Phoenix, let's see you get that kind of support from the other Sim companies out there.

If the wings are traveling faster than the fuselage, it's probably a helicopter.

09-26-2010 Over year old.
Qinetiqemc

Senior Heliman

Somerset - UK

if nothing there, go to my documents and rename the phoenixrc directory pheonixold. Then run the update again... THis is what I had to do to one of my laptops (Win 7/64) to get V3 to run..
I thought you had to instal over the original?

09-29-2010 Over year old.
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Problem installing Phoenix V3

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