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CarbonXtreme . Midland Helicopters . HeliProz

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Main Discussion > Shoutout - Jenny from CC you Rock!
 
 
Hellsiege
Senior Heliman
Location: Colorado Springs, CO

My Posts This: Topic  Forum		I just wanted to post a note about some excellent customer service I received from Jenny at Castle Creations. To make a very long story short - I had issues with two 110-HV ESC's that ran for one flight and then just stopped working. Wouldn't arm / restart no matter what I tried yet the castle link could still see / talk with them. Instead of just putting on the 3rd ESC I figured it had to be the motor and swapped out the motor at the same time the 3rd ESC went in. All is fine the motor was the issue.

Sent both defective ESC's to Castle and after verifying some recites I was told they would be covered. One note though one of these had been in for warranty work twice previously and Jenny stated she would cover it but if I had more issues going forward I'd need to pay etc... I didn't know this at the time since I purchased it "used" technically... Jenny you rock my dear. It was obviously user error since I had two ESC's with the same symptoms and I fully expected to pay for some of the repairs. Jenny truly went above and beyond and this will be the situation I think back on when I go to purchase another ESC in the future. Jenny Thank You so much for rectifying this situation your a true example of Great Customer Service in action!

Steve Gabara
11-02-2009 10:49 PM
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Wingman77
Elite Veteran
Location: Pulaski TN US

My Posts This: Topic  Forum		I also have had good experience with their customer support.

34.6% of all statistics are made up on the spot
11-02-2009 11:07 PM
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mastic
Veteran
Location: Tallahassee,Fla

My Posts This: Topic  Forum		am i reading right... you said it was the motor not the ESC? so they were fine? and you sent them in anyway? im lost

I felt bad because I had no shoes until I met a man that had no feet
11-02-2009 11:35 PM
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DWS6
Key Veteran
Location: Newark,DE

My Posts This: Topic  Forum		I think he was stating that 2 ESC's failed and he sent them in. Thinking it was more then coincidence he opted to swap in a new motor on replacement of the 3rd ESC and only then was everything ok.

Dave Williams
Team HeliWholesaler
11-02-2009 11:51 PM
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Hellsiege
Senior Heliman
Location: Colorado Springs, CO

My Posts This: Topic  Forum		The ESC's I sent in weren't functioning. You'd plug in the lipos (2x 6s @5000mah) and it would just blink. It would never "arm". Both of these became that way after one flight - exact same scenario died around 100ft up and would not restart. Both cool to the touch when it did land, the motor being the one that was slightly hot. No signs of burning or anything visible and they would both still talk to castle - link as I even tried updating firmware and it was successful.

I then replaced the motor with the installation of the 3rd ESC and all is well. Something was wrong with the motor that was causing it to pull more or feedback some how into the ESC's causing them to stop working. 3rd 110-HV is now on the heli with new motor and we prob have 25 flights or so on this configuration with zero issues. Hence my thought it was the motor not the ESC's... I'll have two Used 110-HV ESC's for sale once I get them back now
11-02-2009 11:57 PM
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cgbole
Key Veteran
Location: tulsa ok

My Posts This: Topic  Forum		Had about the same problem.. Sent a Hv 85 in for repair ,it had been in before also.. Well after i was told it wasn't repairable or under warranty, i could purchase another one for somewhere around 80 to 90 dollars.
I said i didn't think i would do that so i asked for it back and was told it was scrapped and they sent my deans connectors and bullett connectors back.. In my opinion they should have sent my old ESC back i did pay for it afterall...

chuck

Magnito Chuck
ThunderPower
Esprit Model Flight Team
Synergizer
E T-700
11-03-2009 12:07 AM
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Hellsiege
Senior Heliman
Location: Colorado Springs, CO

My Posts This: Topic  Forum
Quote 
Had about the same problem..

Sorry to hear yours didn't work out as well as mine did but I didn't have a problem. Jenny took good care of me and made the situation more then right. Like I said I expected to be paying somewhat for the labor to "reset" them as I assumed this is what they needed. Not sure actually what happened to them in the first place - maybe paperwork will have that info.
11-03-2009 12:11 AM
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TaleGunner
Elite Veteran
Location: Deer Park WA

My Posts This: Topic  Forum		I too had had great service form castle creations over the years and am a loyal customer.

CRASH! GLUE! REPEAT!
11-03-2009 12:11 AM
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Main Discussion > Shoutout - Jenny from CC you Rock!
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