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Radio - Futaba FASST > 10chp not recognizing tm-10 module
 
 
VinceY
Heliman
Location: Newnan GA

My Posts This: Topic  Forum		Has anyone else had trouble with the 10chp not seeing the tm-10 module? Mine will come on in Pcm/Ppm mode with the module plugged in. I can wiggle or tap the module, turn the transmitter off and back on and then it might see it. If it doesn't, I can repeat the process until it works(sometimes 10-15 times). When I finally get it to see the module, if I lay the transmitter on its back it will beep as soon as the module makes contact with the table and control of the heli is lost. This is the same beep that you get if you unplug a module with the transmitter on. It seems as if something is not making good contact in the back of the radio.

Update 11-2-2009: Hobby services sent me an email(see below). I'll let everyone know what they found when I talk to them on the phone.

I would like to thank my sponsors: Me, Myself, I
10-31-2009 04:17 PM
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krysta
Heliman
Location: Champaign IL

My Posts This: Topic  Forum		At this time, the Supervisor of our repair center is checking this for you. As soon as he comes to a conclusion about this, you will recieve an email.

You are not being charged postage. What you are seeing on your estimate is our standard postage change, but it will not be charged to you. We apologize for any confusion this causes our customers, but due to software issues in our system, this cannot be changed.

There is no standard return shipping charge on warranty repairs.


Sincerely,
Krysta
Product Development & Support Specialist
Futaba Service Center USA
service@futaba-rc.com
11-02-2009 02:36 PM
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VinceY
Heliman
Location: Newnan GA

My Posts This: Topic  Forum		Thank you. I received this today.

"Sir, your repair is now complete, here are the comments regarding the repair:

10CHP: A problem was found with the unit and it has been corrected.
TM-10 Module: unit was rechecked for proper operation with no problem
found.

Your item should ship from our warehouse within 24 to 48 hours.

Sincerely,
Hobby Services
3002 N. Apollo Dr. Suite 1
Champaign, IL 61822

I would like to thank my sponsors: Me, Myself, I
11-02-2009 10:41 PM
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VinceY
Heliman
Location: Newnan GA

My Posts This: Topic  Forum		Got it back with the exact same problem!!

I would like to thank my sponsors: Me, Myself, I
11-05-2009 12:24 PM
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kcordell
Veteran
Location: O Fallon, MO

My Posts This: Topic  Forum		Email Krysta at Hobby Services again and ask her for a phone number so you can talk directly with her or one of the technician's. Something doesn't sound right here and it should be taken care of by Futaba Service.

Team Futaba, Miniature Aircraft Pilot, YS Engines, VelTye
11-05-2009 01:30 PM
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nognog_pogi
Senior Heliman
Location: LA, Socal

My Posts This: Topic  Forum		Get a video of it happening then send it back with the video.
11-08-2009 01:30 AM
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Radio - Futaba FASST > 10chp not recognizing tm-10 module
 
 
VinceY
Heliman
Location: Newnan GA

My Posts This: Topic  Forum		nognog, great idea!

I would like to thank my sponsors: Me, Myself, I
11-09-2009 05:30 PM
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Radio - Futaba FASST > 10chp not recognizing tm-10 module
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