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MTA Hobbies . Model Rectifier Corp . ReadyHeli

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ElyQ Vision 50 > Have you emailed Elyq and got a response?
 
 
400driver
Senior Heliman
Location: uk/ Spain

My Posts This: Topic  Forum		I have a Vision ultimate and as i had a poorly machined head unit I emailed both the main address and the US address to obtain a new unit. This is as per the website instructions. I have heard nothing back from the main company.

I did get an email from from Chris at rcheliworkz saying that he was the new distributor and would pass on the information to the parent company.
Nothing has been heard since.
Have any RRmembers had a response from HQ ?

More days at home would be nice!
10-10-2009 08:48 PM
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Maikko
Heliman
Location: Finland

My Posts This: Topic  Forum		No luck for me either. I have sent two times question regarding the free upgrade parts and how the get those (ie where to send the coupons and serial numbers).

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10-11-2009 08:06 AM
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DarkSoul666
Heliman
Location: Wolfsburg...the City where Volkswagen is built

My Posts This: Topic  Forum		I didnt get an answer too.
I think they have a lot to do in this time....
But they should work on ther customer service..espacialy on the communication....if they give an email adress to write to...they should answer the mail in at least one week.
10-11-2009 09:32 AM
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400driver
Senior Heliman
Location: uk/ Spain

My Posts This: Topic  Forum		I think if you email the USA email you will get a response but the main one...no chance. That is poor service considering i am waiting for a known faulty part to be replaced.
I have pre-oredered the competition in the USA and it is ready for shipping but i asked for them not to send it till the free upgrades for the older model arrive so i can have it all at once.
Chris from rcheliworkz has so far given good service and says he will take care of the situation.
ELYQ YOU NEED MORE THAN 1 PERSON GIVING GOOD SERVICE TO GET OVER THIS POOR START

I was told they were poor at communicating with Readyheli when they were a distributor!

More days at home would be nice!
10-11-2009 02:32 PM
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rookie_pt
Heliman
Location: Portugal

My Posts This: Topic  Forum		Hey 400driver

I'm still waiting for the answer from Alessandra of Ely.Q concerning the rebate!!!!
And from the Spain/Portugal distributor too!!!!Anguera-Hobbies!!!!!
whem i've bougth the Ultimate I ask for a replace of the Head and only after 5 months, with the help of a portuguese store i've recived the new head.
10-11-2009 03:09 PM
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400driver
Senior Heliman
Location: uk/ Spain

My Posts This: Topic  Forum		Funny..Anguerra hobbies..that is my friends shop!
At least you know the name of someone at ElyQ!
Let us see who gets an answer first.

More days at home would be nice!
10-11-2009 03:12 PM
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rookie_pt
Heliman
Location: Portugal

My Posts This: Topic  Forum		Yes Anguera is the oficial distributor for Spain and Portugal, acording to Alessandra.
But at Ely.Q web site you canīt get any information about that!!!!!
Could this be an "window" of how they care about the people who buy their helis.
10-11-2009 09:11 PM
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oragami
Senior Heliman
Location: Florida

My Posts This: Topic  Forum		contact info

Sorry guys. I am having trouble with my Email for ElyQ. For now please send me an email personally, until I can get this worked out. I had no idea I was not getting emails on my other account.

For all questions, please send to craigminigp@aol.com. Or PM me on this site. When I get my other email worked out, I will post it on this thread.

Looking forward to helping you all out.

Craig
10-12-2009 01:56 PM
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400driver
Senior Heliman
Location: uk/ Spain

My Posts This: Topic  Forum		Well , had an email from ElyQ. They were at least sorry for the delay. Craig and Chris are looking after my problem so at least things moving in the correct direction. Let us hope they appear more in the forums.
Thanks

More days at home would be nice!
10-21-2009 09:22 PM
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400driver
Senior Heliman
Location: uk/ Spain

My Posts This: Topic  Forum		OK, problem solved.
Just had an email from Chris at http://www.rcheliworkz.com/ to say that the replacement head is on the way out to me.

It is nice that at last I am starting to get somewhere with the customer service from ElyQ and their distributors. Chris has done a great job of keeping me informed during the wait and am looking forward to getting the new head in my machine.

More days at home would be nice!
11-03-2009 07:48 PM
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Power Helis . CANOMOD . Experience RC

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ElyQ Vision 50 > Have you emailed Elyq and got a response?
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