RR Rated M For Mature
HOME   rrTV-PHOTO   GALLERIES   MY GALLERY   HELP-FAQ
myHOME PM pmRR MEMBERS 519 ONLINE 18 EVENTS SEARCH REGISTER  START HERE
 
2 pages [ <<    <     1     ( 2 )    >    >> ]865 viewsTOPIC CLOSED
Autography FlightPower . Advantage Hobby . Revolution Models

.
.
Audacity Models Pantera 50 - Tiger 50 > play in head
 
 
jbeech
Elite Veteran
Location: Sanford, FL (Orlando area)

My Posts This: Topic  Forum

petmotel,

Sorry if you feel I am rude, that's certainly never my intent!

In my defense, if you review the thread you'll see the question was posted, my first response was give me a call, and my second response was acknowledging the call. Hence, we ended up speaking over the phone, so what better resolution can I possibly give any customer than one-on-one? Try speaking to the owner of Thunder Tiger or Align!

Anyway, it was only subsequently that the thread went sideways in response - to yet another customer - who objected to my approach for tech support.

Was my subsequent response too long? Perhaps, but it contains valid information, especially for folks less experienced than you. Granted, I understand you don't like my approach, but that's just too bad because quite frankly, it's my business and this is part and parcel with how I approach customer support. It's a fact my responses tend to wander all over the place in the process. This is simply a function of who I am. Again, like I said, if you don't like it, put me on ignore because there's no hu-hu on my end if you do and I thereby won't offend you as a result.

Look, you've been here a while and thus, have pretty much seen it all. Moreover, you're operating at a higher level than some fellows who are new. Yet everybody starts off somewhere and eventually they'll be helping others too! Meanwhile, when new folks arrive and ask questions, I cannot possibly presume to know what level of knowledge they have arrived with and thus, cognizant of this fact, I tend to err on the side of giving a lot of information. Basically this is my point, e.g. about not getting angry with me for sharing background information you already posses.

Do you, for example, give all the information to a repeat customer (regarding the love and care you lavish on your customer's beloved pets when they trust you to board them), which you give a first timer? Of course not! Granted, I know it's not the same thing, but the same principal applies. Anyway, just as I don't interfere in how you operate your business, please don't judge how I run mine. In fact, if you think you can do better, go for it!

Finally, kinder and gentler? So noted, I will endeavor to do better.


John Beech - GM (and janitor)
Audacity Models
AMA # 47381
IRCHA #745
10-09-2009 11:40 PM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE  
 
 
billm
Elite Veteran
Location: Liberty Lake, WA

My Posts This: Topic  Forum
Still sitting on the sidelines.
I am setting up the popcorn stand and bleachers.

My name is Billm. Cough, and I'm a Heli Holic
10-10-2009 02:13 AM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE   GALLERY
 
 
petmotel
Key Veteran
Location: DeKalb, IL.

My Posts This: Topic  Forum
Quote 
Anyway, just as I don't interfere in how you operate your business, please don't judge how I run mine.

Well there you have it! Sorry for interfering with how you "run your business" by having the unmitigated gall to post some thoughts here on RR. I didn't realize that RR was a part of your business infrastructure. My apologies, it won't happen again.

Later days.
Shut up and fly!
10-10-2009 03:19 AM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE   HOMEPAGE  
 
 
jbeech
Elite Veteran
Location: Sanford, FL (Orlando area)

My Posts This: Topic  Forum
Providing support via user forums is an itegral part of my business plan. Do you board animals for fun? I expect you don't, e.g. it's a business for you.

Moreover, I really only have issue with your criticizing my method of support, especially as you don't have a dog in the hunt. The fact is I come here to aid customers as part of my duty. End users like yourself, however, in helping each other by providing self-help are doing so as an aspect of your hobby. Hence, you can afford to get your nose out of joint and leave, which for me would be tantamount to quitting my job!

Along those lines, don't get upset because I somewhat bluntly explain what should have been patently obvious to a man of your experience. Simply put, you seem to have misjudged the fact I am in the business of making money. Furthermore, providing the best technical support I possibly can is one of the key aspects, which differentiates my product from others.

As I've said before, try to contact the owner of Align . . . good luck! The simple fact is some folks appreciate my efforts. Some detest me for it. Most probably fall somewhere in the middle. However, if you don't recognize this is part of my job, which I take very seriously, think again.

Finally, you are a contributor-type, so I hope you cool off and reconsider. Frankly, I value your input and am sad I've upset you. In re-reading your reponses, I can see why you're upset with me. I assure you, however, it was never my intent. The fact is I agree with you, I can use a thicker skin. I can also be more diplomatic. Ultimately, I now ask you to reflect on this, only God is perfect . . . I am doing the best I can. Note the time, it's after 11PM, yet here I am checking in to see if anybody needs me before the weekend.


John Beech - GM (and janitor)
Audacity Models
AMA # 47381
IRCHA #745
10-10-2009 04:02 AM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE  
 
 
MartyH
Elite Veteran
Location: Cincinnati

My Posts This: Topic  Forum
John, If your true intent is to provide support for YOUR helicopter, then how about doing that. Quit pretending your helicopter has never had design flaws, manufacturing defects or simply, weak links. They all do. THAT's not the problem. The problem is that in the course of offering "support" as you call it, you have to pimp yourself and your heli to the point of nausium and at the expense of other helis or other people. Dragging my name into posts suggesting that I am experiencing isolated incidents is insulting. THATS what has be tweaked. You have done it to others as well. As for challenging us to contact the principles behind Align or Hirobo, etc. Not being able to contact them may be a good thing. When one has a problem with those helis, we ask a question or suggest a potential problem at the distributor or Customer Service level and we get a short and to the point response without the commercial. Without having to read claims about other customer's "isolated incidents", etc. It's too much John. I use to get excited reading your posts or chatting with you on the phone. Now I just get a pit in my stomach.
One more thing, while we're clearing the air, STOP PLEADING POVERTY! It too is offensive because some of us know better. You just remodeled your entire house. You keep a classic Corvette just for kicks and you have that hangared and blinged to the hilt Beechcraft Bonanza. You know and I know there is more but I'll stop. Those are not the posessions of a man struggling to keep a business running.
I apologize to the original poster. The Pantera is a nice,cheap helicopter that will probably serve you well. Keep asking questions and we'll try to answer them honestly and accurately if the owner of the company doesnt keep interfering. Blade grip wise, what you are experiencing is common and until you can feel it in flight, just go with it. You should be fine.

Marty,
Raptor 90 3D, Freya and more
10-11-2009 11:53 AM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE  
 
 
jbeech
Elite Veteran
Location: Sanford, FL (Orlando area)

My Posts This: Topic  Forum
Marty, I am loath to discuss in public what was discussed in private between mates. However, in raising this issue you expose the fact I have experienced success. Moreover, if you think about it, the fact I've been doing it since 1993 should be ample proof I must be doing something right, which bodes well for Audacity's long term prospects.

Regretfully, you make the elementary error of confusing me with the business. There's a distinct (and legal) difference. Moreover, I won't apologive for the success, nor express shame because this is America . . . and I've worked hard for it. Folks, Marty is right, I have been successful.

As for pimping my products, I fear you view things from the wrong perspective. Notice how you just said you were once excited to read the posts. I posit this was because you were new. Only later have you tired of it. This is as it should be.

The issue is you expect me to tailor my responses to you, e.g. folks of your experience, instead of the folks I am always mindful might be reading, e.g. those new to the product. I am sorry if it offends you, but awareness of the audience is an essential part of my job because of errors introduced by assuming a knowledge level which might not exist. Remember what happens when we assume.

Also, consider we're conversing in a forum, which is aptly named and functionally the latter day technological equivalent of conversing at a Roman forum, e.g where orators convened. Hence, one addresses the foruma a whole, and thus, while perhaps responding to one person, the entire group is listening in. Sadly, you mistakenly assume I am addressing one person when in fact, absent a proper noun, I am always addressing a wider audience . . . now do you understand what's going on?

As for calling you by name, I only do so when I am expressing myself directly to you . . . as it should be. Otherwise, I try to use folks, people, guys, etc. I.e. a noun instead of proper noun - first grade grammar. To otherwise interpret it as calling you out is mistaking one for the other - sorry for your confusion.

Vis-a-vis an isolated incident. I fear you are exhibiting more hubris. The simple fact is we experienced 18 tail rotor grip failures, which we were able to directly trace (you amongst them) out of approximately 4000 models, e.g. to other than crash damage. This is slightly less than 0.05% of models in the field, which is isolated by any definition. Moreover, considering both grips never failed (only one of the two), the failure rate is a mere 1/4-of-one-percent!

Sadly, you took great offense when I queried whether you might have played a role, e.g. by overtightening the bolt (shown and explained within the manual). The simple fact is I asked everybody the same question (as part of trying to determine what was going on).

Interestingly enough, while quite a few fellows allowed as they could have done so (overtightened), some catagorically denied it (you, for example). Worse, some took offense (that I would dare to question them), which gave me pause, e.g. when I encounterd this reaction. Yet this didn't change the fact I had to ask. Again, please recall, this isn't a hobby for me, it's a job and distastefull as it may be, sometimes hard questions come up between people otherwise sharing a friendly relationship, which leads to stress.

Once again, perception is everything. Hence, what you view as interference by the owener and pimping, others may view as useful background information, which is my intent.


John Beech - GM (and janitor)
Audacity Models
AMA # 47381
IRCHA #745
10-11-2009 04:54 PM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE  
 
 
gondwnhard
Senior Heliman
Location: redwood city ca.

My Posts This: Topic  Forum
Quote 
Once again, perception is everything. Hence, what you view as interference by the owener and pimping, others may view as useful background information, which is my intent.

This is not useful background information


Quote 
What's the perfect 50-class helicopter? For example . . .

The JR Vibe 50 is a popular competitor to a Pantera, and it only goes for about $570, yet folks repeatedly complain about tail rotor grip problems. In this case, the 'fix' is to buy a Gforce tail assembly, hmmmm. We, in turn, despite having only a few folks with an issue (MartyH is one) created a new stronger grip - made it available for $13 (for the pair), thus, ended the 'problem'. Further to the Vibe 50, crashing it and repairing it is not an easy thing. Why? Because compared to a Pantera, great care must be taken with respect to aligning the gear and engine within the side frames. By the way, the same holds true for all other plate and block designs. Of course, don't forget you can purchase two Panteras and an engine for the price of just a Vibe 50. So is the Vibe 50 the perfect 50-class heli? Not hardly.

How about the popular T-Rex 600N? Folks often buy aluminum fans, or complain about bearings not lasting. Furthermore, folks seem to hate mounting a magnet for the governor, or dropping the engine for service, and of course their quality is no paragon of perfection. So is it perfect? Nope because, for example, many folks have to upgrade the clutch bearing block with an aluminum one (we opted to mold this one into the frame because it simplied engine alignment and since it never gets damaged in a crash, we avoid this very issue). Also, addressing the head (since this is what started all this), it seems folks are opting for the Kasama, Velocity, or even heads from other brands in attempts to make the thing fly on rails (which Panteras are know for). Moreover, like the Vibe 50, it too costs multiples of what a Pantera costs which means, once again, a fellow can purchase two Panteras and an engine for the price of one T-Rex 600. There's another thing I never tire of saying, folks, it's not the model, it's the pilot! So if you've got money to burn, we're probably not making the right product for you.

So what about the new Hirobo SDX? It's a lovely model, which like the Pantera also features engineering polymer side frames, and has generally excellent quality. Yet if you want to use the new OS 55 Hyper or YS 56SR, Hirobo advise you to upgrade your main gear to a stronger one! Moreover, not only is it heavier than a Pantera, and more complex, but it forces folks to deal with a separate servo carrier and a butt load of linkages to replace when you crash it. Also, if you damage a side frame bearing seat when you bend a main shaft in a crash, unlike a Pantera, you can't just replace an inexpensive bearing block, you gotta fork over for a whole frame set (plus the time-consuming work involved). Worse, considering what the thing costs, believe it or not it comes with rather chintzy Phillips-head screws for assembly instead of Allen-head bolts. Furthermore, they seem to have a lot of complaints about the Allen head bolts they do include, e.g. the blade bolts, which bend in flight. Yet, to date, nobody from Hirobo has come in to say anything about the blade bolt issue. Oh, and plenty of guys are modifying the washout pins t make them longer - yet no comment from Hirobo about this either. Then, of course, there's the issue of destroying one-way bearings (the chirping noise) and the fix? It's the Sceadu HD one-way, P/N 0412-290, which only costs $190 from Heliproz South . . . and folks aren't even flying the bigger 55-class engines yet - and again, no comment from Hirobo! And what are the new features they advertise versus the model it replaced (Sceadu Evo)? Well, it now has a 30° pitch range and allows either 120° or 135° swashplate control - does this sound familiar to Pantera owners? Of course, a fellow can buy a SDX, or two Panteras (with a fair bit of money left over toward an engine to boot), and still not get perfection. So while it's a nice model, like a Pantera, it's not perfect either.

Then there's the Raptor 50 Titan SE, which outweighs the Pantera as well yet has the similar style of construction (engineering polymer). Like the SDX, the bearings run directly in the side frame instead of in separate bearing blocks, which can not be inexpensively replaced. Moreover, it has a ton of complicated linkages and worse, like the SDX, has a separate servo carrier to break off in a crash too. Plus, it has so many issues an entire cottage industry has sprung up to deal with them (via aftermarket CNC aluminum parts). Frankly, there's a reason these 3rd party products/companies exist, and it's not because the Raptor product is perfect. Sure, I could go on but you get the idea, right? Consequently, it's not perfect either and, by the way, it too costs considerably more than a Pantera.

In short, the fact is there's no perfect 50-class model, not mine, not anybody's. Don't like the Pantera blade grips because they fit loose? While I never tire of saying they're a design consideration, which affects how nicely the model flies (the polymer material flows during blade loading e.g. at 1900 RPMs) and thus, snugs up so they work just fine in flight - yet are still very easy to service since you don't have to pry the bearings out, the fact is some folks don't get it, don't like it, and there's nothing I can do to convince them. Why not? It's because other product's plastic grips fit more tightly (yet their models are pitchy in forward flight) but you don't see these same folks complaining about this - or even seeming to understand the issue. Hence, ultimately, if you don't like it, then my best advice is just buy some aluminum grips from a 3rd party vendor . . . just like you'd do with other products!

Finally, if you want to throw stones at the Pantera, don't forget to mention how well it flies, how little it costs, the fact it can be flown in aggresive 3D flight without spending money on upgrades, is pretty durable and has some nifty available options like the air filter, output shaft stabilizers, and BBC kit, which simply aren't available at any price from our competitors! Add to it this one simple fact, e.g. folks can pick up the phone and get pretty decent tech support directly from me, the guy responsible, and all in all, you have something pretty special in my view.

Yet some folks delight in holding this product to seemingly a higher standard than our competitors - or am I just sensitive? Anyway, if you don't like me and the fact I give tech support for my product, here then don't visit this forum because I'm here doing just that and not planning on leaving because you don't like it. Moreover, by comparison, just try and get a response from someone in charge at Align, or Hirobo, or Thunder Tiger, or JR, or whatever else you fly. In fact, let's see if they even acknowledge you exist!




This is pimping. Did you sell used cars?
Watch what you say, you don't want it to back fire again.
10-11-2009 07:22 PM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE   GALLERY
 
 
JuanRodriguez
Elite Veteran
Location: Rochester, New York

My Posts This: Topic  Forum
Ok..... I'm back.....

I had to make another batch !

10-11-2009 10:56 PM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE   GALLERY
 
 
billm
Elite Veteran
Location: Liberty Lake, WA

My Posts This: Topic  Forum
Setting up the BBQ and a tent. So far we have a great venu for the show. A popcorn stand, Bleachers and now hot food! Thank god I moved away from the bay area 20+ years ago before the stupid cool-aid hit the muni water system.

My name is Billm. Cough, and I'm a Heli Holic
10-12-2009 12:59 AM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE   GALLERY
 
 
petmotel
Key Veteran
Location: DeKalb, IL.

My Posts This: Topic  Forum
RunRyder Internet Advertising Contract (pdf)

Vendor online marketing revolves around two choices.


Display advertising.
Hire Reps to influence discussions.
With site continuity and appeal at stake, RR policy disallows Reps from influencing discussions. Please click Attn: RR if you see a Rep violating this policy. Reps are welcome to provide tech support.

Since 2001 this site's discussions have been end user driven.

RunRyder Dot Com LLC develops and maintains fast paced, special interest discussion forums and derives it's operating income from the sale of third party display advertising. RunRyder invests heavily in the continued development of it’s discussion environment, providing the most appealing experience for all involved.

Mission statement: Provide an open and free forum for end users to share and discuss their insight and experience. Allow vendors to answer post sale tech support questions. Provide vendors with an effective platform for promotion of product or service via paid display advertising.

Definition of a Representative: Anyone that develops a pattern of product promotion. RR reserves the right to block this promotion (no anarchy - no spam). Team managers must take responsibility for their independent marketing agent’s actions. RunRyder and the flying field are not the same.

Membership break down goes as follows:
99% represents the true hobbyist. 1% is the compensated insider. The 1% will have their promotional cheerleading (spam) kept in check irregardless of post contributions. The site is about the end user and their contributions.
RunRyder’s number one problem is backdoor marketing via forum posts. This activity puts the site’s success and appeal at stake.

There are four areas that can be used to facilitate unpaid advertising when creating posts.

1. Member name – Excessive posting using a company name.

2. The message – On topic response OK but references to product or service availability not OK.

3. Profile signature block – Company affiliation OK but without URL or contact specifics.

4. Profile home page link – if you are a marketing representative or an advertiser, over 100 posts turns off your home page link.

If you see a member repeatedly marketing or promoting via posts please click Attn: RR.


HEY JOHN EVER SEEN THIS BEFORE?

When you sign this contract, and continue to violate the letter, and intent of this site's rules, how is one to view your true nature?

BTW, isn't this thread about something loose in JB's head? Sounds like a NO-BRAINER to me
10-12-2009 01:58 AM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE   HOMEPAGE  
 
 
2 pages [ <<    <     1     ( 2 )    >    >> ]865 viewsTOPIC CLOSED
CarbonXtreme . Midland Helicopters . HeliProz

.
.
Audacity Models Pantera 50 - Tiger 50 > play in head
 
 
pertti
Heliman
Location: deltona,FL

My Posts This: Topic  Forum
Blades droop when idle in model and real helicopters. Inside the grip assembly is thrust bearing and when rotor system is spinning 1800rpms there is a very large force pulling the blade which causes the thrust bearing to align and the grip and blade will align as a result.

Of course this or any other technical fact does not really matter as it seems that this forum is not any more about helicopters. It is true that Pantera owners are cool so you like to hang out here, but guys, you could go and terrorize some other places too, like align forum and
leave us alone for a moment.
10-12-2009 02:09 AM
PROFILE   PM   EMAIL   POSTS   BUDDY   IGNORE  
 
 
2 pages [ <<    <     1     ( 2 )    >    >> ]865 viewsTOPIC CLOSED
Autography FlightPower . Advantage Hobby . Revolution Models

.
.
Audacity Models Pantera 50 - Tiger 50 > play in head
 Print TOPIC Advertisers 

Subscribe to This Topic

Monday, November 23 - 12:06 pm - Copyright © 2000 - 2009 runryder.com | email | link to rr | START HERE | NF