contest10
Senior Heliman
Location: England
My Posts This: Topic Forum | Websites generally don't think, they are automated. The small print usually explains their policies so arguments like "express delivery should have implied such and such", don't hold water. The shipping is arranged by them but paid for by you. They are not the ones to deliver the item.
So if you have to wait 3 weeks for an item, it might be 3 weeks and 1 day with 24 hour delivery.
You are still getting a fast delivery, as you are not waiting a further week, or whatever.
So they still have to pay the delivery people for that fee. That is why it is illogical for them to give you back your money UNLESS you did not get express delivery.
With large orders like that you should phone the company. I don't think one should be deterred completely from a company because of your bad experience. Companies that do not take the money until the item is ready to be dispatched, usually state that. So assume they are going to take your money straight away, unless stated otherwise.
You had the option TWO days later to disallow payment to that company (with your credit card). You didn't have to get a refund, you could have blocked the payment to begin with.
Emailed them that you didn't want the item.
Would not have needed to contact them again and if they took you to court you would have evidence you tried to cancel the sale. The chances are you'd have got to keep the items and not paid a thing.
I also don't think they had bad service. You got the items that you ordered. You probably got the delivery you ordered.
It was all delayed, but not by them. They couldn't magic up the goods; furthermore, it doesn't sound like they broke any of their policy. All of which you could have read.
Saying it was "thru no fault of his own" implies that there is NOTHING he could have done to avoid the situation he got involved in. That's false. He could have checked stock before hand, he could have blocked the money.
Also, a heads up. When you're trying to get a response from a company. Contact them saying you are going to be giving them money. Not that you're trying to CANCEL giving money.
One gives them a motive to sell you something to their best ability. |
that's bad luck for me ! In any case the big looser will be GFORCE in the long run as now you all know about their practice !
