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Got Jet Fuel? Turbine Helicopters > Any free turbine producers?

DKTek
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Location: Melbourne, FL-USA

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B] human213 [/B], Nothing wrong with reliability or kerostart now, just the damm turn around time

Agreed.

Their service just plain SUCKS! And you pay out the yingyang for the privilage of experiencing it. A finger down the throat is more respectful than the service you'll get from JetCat.

The beatings will continue until morale improves...

01-24-2009 Over year old.

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James
Senior Heliman
Location: Del Mar California

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turbines

cheers - Jim
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01-24-2009 Over year old.

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PETER ROB
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Location: Devon UK

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James, To get things a little more into perspective,
The turbine I sent back this time, has been flying for a long time 4/5 years, this is one of the original PHT3's, it has powered my Large Vario Jet Ranger (20Kgs) so has seen a lot of heavy flying,
Not sure why this one is taking so long, maybe sorceing parts, other turbines sent back for service after crash damage have been returned in 2 weeks
Some one who I know, has been to the JetCat factory on a number of occasions said that after one of his visits they had another 6 personal in the service dept, this was last year, I can only assume that with the amount of turbines they sell, and the amount of serviceing they have to do, turn around times will be longer
You can use the USA jetCat servicing, I think they are a lot faster, but more frequent serviceing required
Peter R

01-24-2009 Over year old.

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Peter Wales
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Location: Orlando Fl

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It can take Bob Wilcox inn Ca some time to get a turbine back to you. The longest turnaround time is when he cant fix it and it has to go back to Germany

It depends if he has the parts he needs in stock and what hiswork load is. I imagine heli turbines get pushed to the back of the line when there are a bunch of plank turbines to fix, they are much easier to do, not having the gearbox to contend with.

As for keeping the customers happy, Jetcat dont care. Who else are you going to buy a turbine from? Wren?

Peter Wales
http://scalehelicopters.org

01-24-2009 Over year old.

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James
Senior Heliman
Location: Del Mar California

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As long as they fix it even tho it could take 6 months, that's what counts. I still like my Jetcat, I have 10 hours on mine with no problems . I figure if its just for normal maintenance Jetcat in California, location should be able to take care of my needs . Unless something is badly wrong then acourse it has to go to Germany, for repair. What i have noticed in this business is company's like to be the only one manufacturer, so they can control price and how they do services.

cheers - Jim
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01-24-2009 Over year old.

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DKTek
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Location: Melbourne, FL-USA

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Mr. Wales, I'd trade my SPH-5 in a heart beat for a WREN. I'd even take the $$ loss. Only problem is there's not a conversion for the Vario XLC....Hint,Hint.

. You've mentioned the issues with that before but you and Peter Rob are the kind of guys that can make the parts to do this reliably. I know that I'm not the only guy to get stuck with a Vario XLC that only accepts a powerplant from JetCat.

James, my 2 stage was sent to Mr. Wilcox at JCUSA and the issue is with the gear box. He claims that JCUSA doesn't have the tools to work on the gearbox and that JCGermany is or has already redesigned some parts to fix the problem. That was when I sent the turb in. I DO NOT believe that, because I haven't seen ANY info about it or received ANY replies when I sent e-mails inquiring to JetCat Germany. Bob himself has not responded to my last few inquires as to WHERE my turbine is located. The last response was, "You'll just get it in the mail one day either with an invoice for the repair or just the turbine if the service was under warranty." He also mentioned that I shouldn't expect a response as to what the issue was or is. I only assume that it was sent to Germany but I really don't know where my $4500 turbine is....

If JetCat is pushing the more expensive two stagers to the back of the repair line, why don't they dedicate a service person? I'm real curious as to how many heli turbines have been sold. How many have had issues? I can see that info being protected ONLY if it doesn't show JC in a good way...Hmmm.

The worst part of it is that if they have added more personnel, why is the service still so bad? Makes me wonder if they paid the engineers to design the turbs then dumped them, leaving the "B Crew" to handle the business. Obviously they aren't handling the job... What a mess this adventure has become. Absolutely NO professionalism coming from JetCat's service department. I'd fire all of them and hire the WREN crew to do the job if I could.

The beatings will continue until morale improves...

01-24-2009 Over year old.

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PETER ROB
Key Veteran
Location: Devon UK

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DKTec, I will not go into the resons why JetCat are the way they are,
I found if you ring JetCat direct, speak to the receptioness and say English please, then ask for Max in service, tell him what turbine you have sent back and ask what week it will be sent
Hope this helps, let us know how you get on
Peter R

01-24-2009 Over year old.

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human213
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Location: malibu

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Jetcat service

I have had only excellent service from jetcat. Max and Roman go to
great lengths to do a very top notch job. I had an spt5 upgraded and
received it back in less than two weeks from germany.

michael

Not everything that can be counted counts, and not everything that counts can be counted.

01-25-2009 Over year old.

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James
Senior Heliman
Location: Del Mar California

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I just recently called and was able to talk to Bob, in California and i was asking him about maintenance service on my up coming service on my Jetcat . well asking Bob about the services he is a real nice gentelmen and was Very helpful and asked all my questions very well . I did ask him about when does my Jetcat have to go to Germany, and he told me for special parts, or repair on transmission, or something they don't have the correct tools for. But for normal repairs, and maintenance, they can take care of it all. He told me that some times when a turbine, must go to Germany, there are a lot of different things individually that can go wrong with the turbine. Depending on the nature of the problem, length of degree of repair. They may get some of the easier turbines, repaired first. Then they tackle the ones that needs more extensive repair, it's the nature of that business i guess. There really is no first in first out policy . The good news is they will get them all repaired and get them back to there customers
as soon as possible.

cheers - Jim
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01-25-2009 Over year old.

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James
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Location: Del Mar California

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Question does any know how does wren customer service operates also just curious.

cheers - Jim
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01-25-2009 Over year old.

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DKTek
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Location: Melbourne, FL-USA

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The good news is they will get them all repaired and get them back to there customers as soon as possible.

Quote
They may get some of the easier turbines, repaired first. Then they tackle the ones that needs more extensive repair

Jim, which is it?

Looks to me as if it should read..."get them back to there customers
when they feel like it". The second quote supports that one...

Besides, since when has good business practice included all this complete nonsense? Imagine hearing this at any other business. Poor management in the service department is obvious as this thinking makes a prospective two stage customer want to run the other way. I can hear it now... "Yep! We discriminate our own turbine customers and the ones who pay the most get screwed the most." Yeah, that makes complete business sense..

I'm not sure what to do with the XLC as I'm sure as heck not buying another JetCat. Fortunately, the Hobby Parts conversion goes either way. I still think that the JC has the better specs on the two stage but that doesn't mean crap without customer support.

The beatings will continue until morale improves...

01-26-2009 Over year old.

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James
Senior Heliman
Location: Del Mar California

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DKTEK,
hang in there i am sure you will get it back looking and runing like new. But i do understand the time you have been waiting is getting fustrating .

cheers - Jim
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01-26-2009 Over year old.

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DKTek
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Location: Melbourne, FL-USA

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Thanks Jim, I really do appreciate it. Please note that the turb has only three flights on it, less than 1 hour. That is a new turbine..

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01-26-2009 Over year old.

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James
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Location: Del Mar California

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WOW
one hour and it acts up that quickly that's strange .It should have never done that. I was told they can go up to 50 hours before any work needs to be done on them. Or the 25 hours they say before it's first annual check up . Any ways i hope you get it back and may find out exactly what went wrong with the turbine.I am very curious know then ever.

cheers - Jim
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01-27-2009 Over year old.

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PETER ROB
Key Veteran
Location: Devon UK

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James, Reading back through the post's, the fault was with the gearbox not the turbine
The only gearbox failure's I know of personally are down to lack of proper lubricationly, this is a common fault with any gearbox, a Wren will only fly for about 3 mins without lubrication before it starts to break up
Peter R

01-27-2009 Over year old.

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James
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Location: Del Mar California

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Hi Peter,
Ok that makes since know . The gear box had problems ok i did not think the turbine itself would act up in that short of time . I think those Jetcat turbines are build real well. It's a good strong unit i think. Yes the gear box can be a whole different issue.
thanks for updating me.

cheers - Jim
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01-27-2009 Over year old.

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Bell Bloke
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Location: ....

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Any engine without lubrication will fail, you must have oil folks, sorry for stating the obvious.
Never known of Wren box failiure.....ever.
In the past I have asked the question of Wren, 'What would happen if I ran the gearbox with no oil?' They said that it burns out the seals and makes a dreadful smell but the gearbox does not fail at all. This I can vouch for as in the early days I had let my gearbox run so low on oil once, that when I opened it it was just damp inside. The seals didn't burn but they must have been close.
Both my Wrens have been converted to the new style oil fed system to the gearbox now. Both are going great!

01-27-2009 Over year old.

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DKTek
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Location: Melbourne, FL-USA

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Lubrication was mixed per the manual. The lines primed normal and fluid flowed to the gearbox. This transmission seized, locked up solid and the output shaft was protruding about 2mm further than original. Something came loose such as a lock collar or set screw. But as Bob W. has already mentioned that JC won't tell you what the issue was or is. Only if I get a bill would the issue be considered something that I did. We'll just have to waite on that one.

The beatings will continue until morale improves...

01-27-2009 Over year old.

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DKTek
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Location: Melbourne, FL-USA

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I should add to that the temps were normal when the turbine shut down. It wasn't under any excess stress as that should have driven the temps up and the sticker temp was normal that was applied to the transmission from the build out. I seriously doubt that the issue was from lack of lubrication.

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01-27-2009 Over year old.

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PETER ROB
Key Veteran
Location: Devon UK

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DKTec, With anything from JetCat, that new, it will be sorted free of charge, they call it in fairness
My PHT3 is still not back promised for week 4, now into week 5
Peter R

01-27-2009 Over year old.

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