bbaxter
Senior Heliman
Location: Central Illinois
My Posts This: Topic Forum | The Futaba factory has recently notified us of a difficulty with some of the TM-14 modules that were produced and shipped to America in 12ZA and 12ZH transmitters between July 1, 2008 and September 30, 2008. Great Planes has worked with Futaba to verify our records; there have been less than two dozen of these items received in the United States which might exhibit these difficulties. To ensure that our customers don’t experience any problems with these modules we are issuing a recall on any transmitter which includes a TM-14 module with serial numbers: 8430001 through 8432345 and 8440001 through 8442504.
If you have purchased a 12ZA or 12ZH transmitter after July 2008, we encourage you to look at the serial number for your TM-14 module to ensure that you do not experience any difficulties. If the serial number of your module falls within the range noted above, please contact the Futaba Service Center immediately for information on how to return your TM-14 module for replacement. Please note: When shipping your item to us we recommend that you insure it and use a shipper that offers a tracking service (for example by Federal Express Ground or UPS Ground). For shipments from Canada, you may prefer to use the postal service to avoid brokerage fees, however tracking is not available. If you include a copy of the receipt, Futaba will reimburse you the cost of the standard postage and insurance fees necessary to return this item to us. Please note: this does not include any expedited handling costs. We will also ship the replacement module to you free of charge.
If you have questions or concerns, please do not hesitate to contact our Futaba Service Center at: 217-398-0007 or via email at: service@futaba-rc.com. Our staff is available to assist you Monday-Friday, 8am-5pm U.S. Central Standard Time.
Futaba Service Center
3002 N. Apollo Drive, Suite #1
Champaign, IL 61822 |
