avator
Veteran
Location: New Jersey
My Posts This: Topic Forum | I just love how some of you diehard's keep standing up for the abuse that Century inflicts on their customers. Bottom line is that the people running Century make many poor business decisions, this just being one of them. The individuals who pay for these bad decisions are their customers.
"We've decided to build a new factory in China and we'll have to screw our customers for months on replacement parts because it is too difficult to plan for such a move. Or, it is too costly to stock up on parts to cover the demand while the factory is being built."
Anyway you chalk it up, it was a poor decision. Some say that soon it will be all over and forgotten and everything will be fine again...until the next screw up by Century management.
Lets see, first, there are the quality control issues with kits that have not gone away. Second, there are constant out of stock issues with replacement parts long before the factory move was made public. Third, when there is a defective or missing parts issue with a kit they make you jump through so many hoops to get it taken care of that it takes any joy of owning or building a Century kit out of the equation.
The list goes on and on.
After months of complaints then Century makes a decision to post on RR and title it, "Dear Valued helicopter pilots". If we were truly valued, they wouldn't have placed us in a position of not being able to get parts for many months for our expensive Century products. If we were truly valued, they wouldn't refer us to Reps on RR for issues that someone at Century should be able to answer. And while I don't agree that they are always rude (because Antonio was always courteous to me even though we disagreed about several issues)there should be someone there who can answer questions about the products they sell instead of saying,"did you try asking someone on Run Ryder?" as I have been told by Antonio on several occasions. Once he told me, "I never built a Predator, so, I don't know the answer". If we were truly valued, they would have corrected the numerous quality control issues with their kits.
Needless to say, customer service at Century has a long way to go and I doubt it will ever get to a point where it will be considered acceptable to most customers. At best, they are paranoid, at worst, they are just ignorantly unconcerned about their customers. I did notice that they were still hawking Predators at the WRAM show in NY a few weeks ago, even though they don't have any to sell. I guess that tells you where they stand.
For all of you Century ra ra's, don't bother posting a reply, there are far more customers complaining about Century's customer service than there are customers praising them. I once read a post where the guy praised them because they sent him a nut that was missing from his kit. I wouldn't have bothered them for a nut, however, they didn't provide me the same courtesy for my defective main gear or missing side-frame. Oh well. |
Why? Because they ran out of parts for ONE of their products for the last 6 months? Do you think that the popularity of Century increasing, at a bad moment in their business plans may have had something to do with it? This is the reason you decide NOT to buy a brand? I guess when the new playstation 3 or xbox360 was coming out, and they ran out of them, does that make sony/microsoft junk, or hate their customers? I am not bashing you, but you should inform yourself better instead of taking a small group of people that already had an agenda towards a company before you write it off....
