RunRyder RC Helicopter Topic - Century customer support...

RR Rated M For Mature

HOME rrTV-PHOTO GALLERIES MY GALLERY HELP-FAQ

myHOME PM pmRR MEMBERS 408 ONLINE 80 EVENTS SEARCH REGISTER START HERE

4 pages [ << < 1 ( 2 ) 3 4 NEXT >> ]

1823 views

POST REPLY

CANOMOD	.	Experience RC	.	Heli-Max
	.		.

e-Century Hummingbird - Swift > Century customer support...

alanhsu
Key Veteran
Location: Vancouver, Canada

My Posts This: Topic Forum

I personally think century is quite good with customer support.

Look at how fast genovia jumped onto the theme. Can you imagine many other companies doing the same thing?

Also, if you've answered emails for any company, you'll know sometimes you'll miss one or two. It happens. So I support the idea of bugging century until they reply.
I think you should complain about a company only when you JUST CAN'T get it touch with them or if they acknowledged your problem but decides to do nothing about it.

04-06-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

cudaboy_71
Elite Veteran
Location: sacramento, ca, u.s.

My Posts This: Topic Forum

Quote
You guys are getting off topic.

i think everyone was responding to this remark:

Quote
The benefit of RunRyder to many of us is being able to spot potential problems AND SOLUTIONS to prevent potential property damage or worse. I would think that everyone would be interested to hear Century's response to the bending 3mm main blade bolts. Working that out in private with Century benefits no one except the single customer on the phone.

if it ain't broke…break it.

04-06-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

kookboy
Key Veteran
Location: Vancouver, BC

My Posts This: Topic Forum

I agree as well with the 'keep calling/emailing' the CSR department.

It may have been more prudent to name this thread:

"Has anyone else had the 3mm main bolts bend ?"

There seem to be a large number of Swift owners here.

I think questions are much better way to discuss issues as opposed to throwing things at the manufacturer.

I do agree as well from a customer perspective that it's frustrating when you have a product that fails and it's up to you to really contact them, but hey.. that's pretty much every company.

I'm happy that Genovia and century are actively involved in the forums.

On another note.. I hope the bending is limited to a few poorly made bolts.

... But honey it was only $$$

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

Century Heli
rrAdvertiser
Location: CA. USA

My Posts This: Topic Forum

Bill,

We're sorry if you did not receive a response to your e-mail. Sometimes, an e-mail can be mistankingly deleted by one of our support staff. We do receive a lot of SPAM to our support e-mail and maybe it may have been an oversight due to human error. Regarding your 3mm bolts bending. With the head speeds we indicate as max and the blades we supply as well as the blades we sell as optional items, the testing we've done hasn't resulted in bent bolts. It's not to say that it is an impossibility, but in our testing we have not been able to find this. The difference however is the use of aftermarket Helimax blades in your application which are considered to be on the heavier side. Also getting a head speed reading would provide us more information to try and find the source of your problem. A combination of too high of a head speed as well as heavy blades may result in bending the blade bolts. To rectify this possibility for those that plan on running aftermarket blades or even longer blades, metal blade grips with 4mm shoulder bolts will be available as an optional item in the near future.

Thank you for your time,
Team Century

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE

ReadyHeli
rrAdvertiser
Location: Tequesta, FL

My Posts This: Topic Forum

For what its worth we drilled out our grips on a press and replaced the stock 3mm bolts with tt 4mm bolts. No issues since. This commingled with the spindle ball mod, a hardened mainshaft and new plastic headblock eliminated our vibe issues...we are running at 2150HS currently without incident...well, except when I am at the sticks...then there are a lot of incidents...

Staff @ Readyheli

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE

Bill Ludwig
Veteran
Location: Tucson, AZ

My Posts This: Topic Forum

kookboy -- my original thread was "Main blade bolts bending" -- see it here: http://runryder.com/helicopter/t247760p1/

Century Heli -- thank you for your response. I appreciate it. Yes, the bending might be caused by the heavier blades, but I have never had a heli in the past 12 years that was only capable of running wood blades. Maybe it was an incorrect assumption on my part that a 30 sized heli should automatically be able to handle 30 sized carbon blades.

As stated earlier, I have drilled the grips out to 4mm which eliminated the problem.

I really do like the Swift -- it is very stable, nimble, has a low parts count, is affordable, and is my favorite electric heli at the moment.

- Bill

P.S. I renamed the subject of this thread so as not to be so harsh.

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

kookboy
Key Veteran
Location: Vancouver, BC

My Posts This: Topic Forum

I've got access to a nice drill press, so I will drill them out to 4mm as well.

Thanks for the recommendation Bill.

John, it's nice to see reps from a company in these forums. The extra effort to take time out of work/free time to post in here is appreciated.

Thanks.

I am waiting on my Swift but have flown 2 others and I love them.

... But honey it was only $$$

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

ReadyHeli
rrAdvertiser
Location: Tequesta, FL

My Posts This: Topic Forum

Make sure you use a lower rpm with liberal amounts of WD-40 to prevent the 'tearing' typical of drilling plastics...i dont mind helping at all...thats why we are here...to serve you.

Staff @ Readyheli

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE

Bill Ludwig
Veteran
Location: Tucson, AZ

My Posts This: Topic Forum

Another tip to drilling plastics if you use standard twist drills, is to use a dull bit. A sharp bit will bite into plastics, whereas a duller bit will ream the hole to the proper size.

- Bill

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

litespeed600
Veteran
Location: St. Charles, Missouri

My Posts This: Topic Forum

For me when I drill plastics i use a "Uni bit" it is unlike a traditional twist bit. Here is a link to one;

http://shop.dingking.com/index.asp?...PROD&ProdID=134

It cuts the plastic instead of try to wedge through it. It won't pull it down into the piece. Although for the record I don't know of a metric one but there may be one somewhere.

Just a thought!

tom

I'm married so you know I am no stranger to pain!

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

cudaboy_71
Elite Veteran
Location: sacramento, ca, u.s.

My Posts This: Topic Forum

4mm unibit

if it ain't broke…break it.

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

litespeed600
Veteran
Location: St. Charles, Missouri

My Posts This: Topic Forum

Nice find!

I may need to get one of those!

Thanks Cuda

Tom

I'm married so you know I am no stranger to pain!

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

oldfart
Elite Veteran
Location: Vancouver, Canada

My Posts This: Topic Forum

Bill,

I think the important point in the post from Century was `Blade Rotor Speed' and not so much their weight.

In ANY energy equation velocity is a 'squared' function while weight is a linear function. e.g. using a blade that is 15% heavier (e.g. 100 to 115 grams) will mean only an increase of 15% in centrifugal force. On the other hand, a 15% increase in rotor speed (e.g. from 1800 to 2070) means a 30% increase in centrifugal force.

So haveing a tached rotor speed IMHO is more important then the weight of the blade.

Please also note that their response did not say one had to use wood blades. Most of the flyers I know, use C/F or F/G composite blades on their Swift (some with some fairly heavy 560mm C/F units) and they do not bend bolts through some very extreme 3D flights. This is why I believe your rotor speed at some point may have exceeded design limits and resulted in the bending.

Phil

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

kookboy
Key Veteran
Location: Vancouver, BC

My Posts This: Topic Forum

Regardless of the posts, can we all agree that 4mm bolts are better than 3mm ?

If everyone says "Yes" then I think a request to Century for 4mm grips are in order.

... But honey it was only $$$

04-07-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

cricket
Senior Heliman
Location: scottsdale az

My Posts This: Topic Forum

After reading the bent blad bolt post I decided to check mine before I flew it today. Bent on both sides. After a little work and taking my time I now have 4mm bolts on the grips.

The Swift is a great value and I truly enjoy flying mine. 6s2p 4200 Prolite and 1907 1.5Y.

John

04-09-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

helijohn
Senior Heliman
Location: UK - Birmingham

My Posts This: Topic Forum

Quote
Regardless of the posts, can we all agree that 4mm bolts are better than 3mm ?

YES

Why simplify when it's simpler to complicate.

04-09-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

Pistol_Pete
Elite Veteran
Location: Tampa Bay non-Buccaneer

My Posts This: Topic Forum

...and perhaps check head speed as well?

<><>...the lunatic is in my head...<><>

04-09-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE HOMEPAGE GALLERY

cricket
Senior Heliman
Location: scottsdale az

My Posts This: Topic Forum

In flight the head speed is 2025 with a hover speed of 2100.

04-09-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

Bill Ludwig
Veteran
Location: Tucson, AZ

My Posts This: Topic Forum

oldfart....my head speed was 1950. I agree with what you say about head speed, but I really don't think that was the problem in this case.

- Bill

04-12-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE GALLERY

T.J. Kong
Senior Heliman
Location: Northern California

My Posts This: Topic Forum

OK...I just called Century and spoke to Hector. I asked about the recommended pitch range and headspeed for the 3DPro. He said there was no such recommendation (for either pitch range or headspeed) and that his headspeed was "really fast." When I asked what his headspeed was, he told me he didn't know because he didn't even own a tach. NOW THAT’S CUSTOMER SERVICE!

04-14-2006 Over year old.

PROFILE PM EMAIL POSTS BUDDY IGNORE

4 pages [ << < 1 ( 2 ) 3 4 NEXT >> ]

1823 views

POST REPLY

Hobby Hut	.	Heli Wholesaler	.	JR-Spektrum
	.		.

e-Century Hummingbird - Swift > Century customer support...

Print TOPIC

Advertisers

Subscribe to This Topic